Job Introduction
We are Company of Cooks, and we believe brilliant food and drink starts with brilliant people. For over 25 years, we’ve been part of some of the UK’s most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life.
Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you’ll feel right at home here.
Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we’re looking for a Level 2 Floor Manager to join our amazing site in London.
Location: SE1 8XX
Salary: £45,000 per annum
Working Pattern: 40 hours per week, 5 over 7, shifts may fall between 9.30am - 10pm (flexibility is a must)
Key Responsibilities:
- Manage the day-to-day operations of the restaurant, ensuring high standards of service
- Responsible for stock control, ordering, and deliveries to the relevant units
- Responsible for the equipment in each unit and ensuring they are maintained regularly and to report any issues or recommended actions in a timely manner
- Provide induction, initial skills and on the job training for all Front of House staff to ensure the service is delivered in line with client expectations and CH&CO standards
- Assist in any areas of the operations when circumstances dictate
- Supervise and train a team of 4 supervisors and front of house staff to maintain a positive work environment and exceptional guest service reporting into the on site operations manager
- Work to maximise sales through effective upselling and offering of promotion
- Monitor and control restaurant performance, including managing costs and maximising revenue
- Maintain and enhance the guest experience by handling feedback and resolving any concerns
- Develop and sustain good working relationships with the client team at site
- Working with the Operations Manager and General Manager to ensure the units achieve the financial targets agreed with the client in line with the budget, taking overall responsibility for the business performance of the units
Our Ideal Candidate:
- Strong wine knowledge and passion for the industry
- Strong floor management experience from a busy bar, café or restaurant setting
- Leadership skills to manage and motivate a team
- Friendly, approachable and guest-focused attitude
- Is confident individual who is committed to providing excellent customers service to all
- Thrives, but remains calm under pressure and resilient at all times
- Has experience of producing costed weekly department rotas
What's in it for you?
Working with Company Of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers