Job Introduction
Compass Group UK and Ireland is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services in our clients' premises. The company operates across the core sectors of Business & Industry, Defence, Offshore & Remote Site, Healthcare, Education, Sports & Leisure and Vending with an established brand portfolio.
Healthcare Retail, part of Medirest, is passionate at delivering excellent products, standards and customer service to patients, staff and visitors in over 50 NHS hospitals around the UK through convenience and catering retail formats. The portfolio comprises of a number of high street brand franchises including Costa Coffee and M&S Simply Food as well as a selection of in house brands.
More about the role:
Our Marks and Spencer outlet, in Bradford Royal Infirmary, are looking for an enthusiastic and flexbile catering assistant to join their team!
Please note this is a 30 hour per week vacancy - you will be need to be flexible to work both weekdays and weekends where required.
Hours of work will be between 6am - 9.30pm - worked on a shift basis.
Typical Responsiblities:
- Ensure that the sales/floor team are delivering great customer service by completing the service observations and giving priority to the customer service required on the department.
- Make sure that the required standards of attitude and shop-keeping standards are met by the completion of the daily tasks giving time and accountability to achieve the required checks. E.g. .HSE, HACCP etc.
- Respond and deal with questions, concerns and complaints from customers, offering the best resolution to the situation and reporting to your manager.
- Support your section manager to control and manage the sales floor staffing models, holiday planning and booking, assisting the section manager to deliver the right people, in the right place, at the right time.
- Develop a clear understanding and actively contribute to the till management strategy for your department, improving results, complying with till checks and supporting the section manager with completing full compliance.
- Implement layouts accurately. Action guidelines. Maintain pricing and ticketing standards and assist with the compilation of the weekly compliance.
- Balance the needs of the section that you are working within for the needs of the whole store.
- Complete tasks and follow up progress with your line manager working on the section.
- Respond to mail, questions and feedback from your line manager or senior management.
- Support the section manager to deliver the Working Week Targets.
Who you are:
What else do you need To know?
- As a Customer service assistant you may be required to work in another unit and not just your section.
- You may be allocated tasks that are not in your daily routine but provide support for the best interests of the business.
- As a Customer service assistant you will deliver a fully operational role with department accountability. This will include all areas of the sales floor operation.
- Your hours of work will be reviewed on a regular basis to ensure they reflect the needs of the Business.
- You will be assessed by your Manager in your role as a Customer service assistant to ensure the required standards are consistently met.
- You will not be required to perform any Line Management functions as a Customer service assistant unless trained and directed to do so by your manager, but you will be required to give instruction & support your colleagues.
- Experience in a catering/retail role or similar environment
- Excellent people skills and be a team player
- Passion about food and customer service
- High standards and be quality driven
- Excellent organisational skills
- A 'Can do' attitude
What we'll give:
Permanent Contract
- Access to company benefits and great discounts!
