Job Introduction
Microsoft Apps Product Manager - CRM Dynamics
Compass Group Chertsey, England, United Kingdom (Hybrid)
D&T Microsoft Apps Product Owner
As part of our exciting Global Client solutions journey we have an opportunity for an experienced Microsoft Apps Product Owner to join the Digital and Technology team. This is a great opportunity for a functional & technical solution lead experienced in the Microsoft Dynamics 365 CRM and Power Apps to establish and own the role from day one.
Purpose of role:
The role is to manage Compass’s Microsoft Dynamics 365 CRM Application and Power Apps as the primary point of contact for IT support and ensuring robust IT service delivery from external service providers. The role is a business partnering role involving engagement with key Compass business stakeholders and requires excellent communication and facilitation abilities underpinned by an in depth understanding of technology and processes.
More about the role:
- Take full ownership of resolving immediate technology system issues as they impact the customer involving troubleshooting, logging, reporting and escalating issues to the relevant stakeholders once all lines of enquiry have been followed. Including the distribution of support communications when applicable
- Manage offshore partner team resources delivery, ensuring:
- First class functional & technical support to end users
- Ensure technical support and support processes are provided within agreed support hours
- A robust Incident, Service and Change process including impact assessment and root cause when applicable
- Analysis and prioritisation of demand to ensure delivery within agreed timescales and we gain maximum value of our applications
- Requirements are properly understood, technical design, testing and documentation meets system standards
- Maintain Technical documentation in a single repository
- Liaise with internal development teams or vendors as required to resolve and review logged issues to ensure they are resolved satisfactorily
- Provide input and quality assurance into the production of functional and technical specifications for new business managed systems, and/or new components or interfaces between existing systems if required;
- Identify and suggest improvements to supported systems & processes to improve customer experience
- Actively find ways to improve processes through automation of repetitive business and IT tasks, particularly around system testing including the use of automated testing tools
- Partnering with key Business Stakeholders to shape the IT demand gaining buy-in and engagement on medium and long term roadmaps within the Microsoft Stack.
- Working with Microsoft to develop the ‘Art of the Possible’ and maintain guidelines on best practice for introducing new functionality and integration solutions
Who you are:
Core Skills & Knowledge
- Bachelor’s degree required. Masters degree or equivalent experience preferred, or suitable professional qualification where applicable
- Experience of functional support and or/configuring Microsoft Dynamics 365 CRM (incl Linkedin Navigator)
- Experience with Microsoft Power Apps
- MS Office & Sharepoint
- Knowledge of Client Sales and Retention business processes
Functional Skills & Knowledge
- Experience in conducting design workshops, designing solutions, and producing documentations for relevant configurations and functional specifications.
- Knowledgeable of project delivery cycles according to PMP or Prince 2 methodology.
- Experience within the area of Change Management, Stakeholder Management and Business Support
Track Record (Proven)
- Practical experience in a 2nd or 3nd line technical support role
- Practical leadership or project delivery experience
- Organised, logical and methodical, flexible person with a deadline driven working manner and an attention to detail and accuracy in both written and spoken English
- Self motivated and able to work autonomously and within and leading a team
- Proven experience working with and supporting business teams under pressure to delivery to deadlines
- Practical experience working in a highly motivated team environment and managing self and others
- System and functional testing experience
Who we are:
We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.