Job Introduction
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
The National Account Manager is the key partner to the client for strategy, program development, financial management, opening new business, and defining a culture of excellence in the service and experience of the operation. Specifically, this position oversees all culinary, cafe, hospitality, events, vending and guest service operations.
The role will develop and lead the team of Associates and Managers within the contract to ensure exceptional service, consistency and innovation is delivered to our clients both in London and regionally. Manage client and contractual relationship in a commercial manner, ensuring financial targets, compliance and company procedures are adhered to. Shaping the contract’s overall business strategy, developing strategic plans and assessing contract performance along with conducting research and data analysis to inform business decisions are key activities for the NAD.
The National Account Manager works alongside the London Account Manager and team to set the standard for all of the operations and systems. This position reports into the Operations Director for National and International Clients and will leverage their strong business knowledge, culinary, hospitality, financial and people management skills to deliver positive results for our clients, customers and Compass group.
Key Responsibilities
People
- To role model timely feedback and challenging underperformance.
- Ensure that the management team continually develop and proactively manage their teams to maintain performance levels and engagement.
- Can recruit, manage and develop a high-performing team.
Finances
- Deliver the profit for Compass through leading the managers in the delivery of their financial and operational targets through weekly and monthly reporting and forecasting.
- Continually review and challenge labour structures and ratios. Work with Executive Chef to ensure food concepts are profitable and fit to the requirements of individual sites.
- Develop the customer strategy and work with relevant parties to ensure the tools are in place to support its delivery.
- Construct forecasts and analytical models
Business Operations:
- Develop plans to materialize strategy and analyse business proposals
- Assess the contract’s operational and strategic performance
- Align processes, resources-planning and department goals with overall strategy
- Provide support and insight into significant organizational changes (e.g. shift in strategic focus)
- Educate senior stakeholders in making effective decisions
- Monitor and analyse industry trends and market changes
Who you are;
- Strong influencing, coaching and people development skills
- Experience of leading and managing large and complex teams over multiple geographical locations to deliver results
- Is a self-starter. Is excited about food, service and people and has their finger on the pulse of what is current and trending.
- Able to quickly build partnership relationships with key stakeholders
- Ability to drive change with effective project and stakeholder management skills
- Experience of working with a client group based in multiple locations
- Excellent written and verbal communication skills
- Proactive, pragmatic and commercial approach