Job Introduction
Are you a dynamic and strategic leader with a passion for delivering exceptional client and customer experiences? Do you have the drive to build high-performing teams, drive operational excellence, and foster sustainable business growth? If so, we want to hear from you!
As Operations Director within our Senior Living team, you will support our Business Director overseeing a portfolio of contracts, ensuring world-class food led service delivery while driving profitability and long-term growth. You will foster a culture of engagement, empowerment, and high performance, ensuring that our people live by our core values while delivering safe, sustainable, and customer-centric services.
You will be responsible for:
✅ Strategic Account Management – Developing and sustaining strong client relationships, ensuring alignment with their values and delivering exemplary service.
✅ Team Leadership & Development – Working with the Business Director and Operations teams to create a high-performance culture through engagement, motivation, talent development, and succession planning.
✅ Financial & Commercial Performance – Managing budgets, driving profit improvement plans, and ensuring compliance with commercial governance.
✅ Health, Safety & Compliance – Championing a zero-tolerance approach to health and safety, ensuring compliance with best practices, policies, and procedures.
✅ Operational Excellence – Continuously improving service delivery, leveraging technology and data to drive efficiencies, and ensuring adherence to all KPIs and contractual obligations.
✅ Business Growth & Innovation – Identifying opportunities for organic growth and service enhancements, working collaboratively across the wider business.
About You
You are a results-driven leader with extensive experience managing multi-site contracts in a complex, multi-stakeholder environment. You thrive in a fast-paced setting, balancing service delivery with strategic development.
We are looking for someone who is:
✔ Commercially astute – A strong financial and business acumen with a proven ability to manage P&Ls, drive growth, and optimise performance.
✔ A people-focused leader – Skilled in coaching, mentoring, and developing teams, creating a culture of collaboration and innovation.
✔ Client-centric – Passionate about delivering an outstanding customer experience, fostering long-term relationships, and exceeding expectations.
✔ Resilient & adaptable – Able to navigate change, think strategically, and make informed decisions under pressure.
✔ An advocate for diversity & inclusion – Committed to fostering an inclusive workplace that embraces different perspectives and talents.
Requirements
🔹 Previous experience within Healthcare and Senior Living Environments is desirable
🔹 Significant experience leading high-performing teams in a large, multi-stakeholder organisation.
🔹 Proven track record in financial and commercial management, contract governance, and performance delivery.
🔹 Strong ability to engage and influence key internal and external stakeholders at all levels.
🔹 Exceptional communication, negotiation, and presentation skills.
If you are a visionary leader looking for a challenging and rewarding opportunity, we would love to hear from you.