Job Introduction
🌟 Job Opportunity: Operations Director | Remote | Healthcare Sector 🌟
Location: Hybrid with Travel to UK Sites as required|Â
Salary: Competitive + Benefits Package
Are you a strategic and driven leader passionate about delivering exceptional client experiences, operational excellence, and high-performing teams? We’re looking for an Operations Director to lead a cluster of healthcare contracts with a strong focus on service delivery, commercial success, and people development.
About the Role
As Operations Director, you will be responsible for overseeing the strategic and operational management of multiple contracts within the healthcare sector. You’ll play a pivotal role in developing strong client relationships, ensuring contract performance, and fostering a high-performance culture.
You will lead remotely but remain closely connected to frontline teams and clients, driving continuous improvement, commercial results, and sustainable service delivery.
Key Responsibilities
Client-Focused Leadership
Champion outstanding customer and client experiences
Build and maintain sustainable partnerships aligned with client values
Drive service excellence and continuous improvement to ensure contract retention
People Leadership
Create and nurture high-performing, engaged, and empowered teams
Champion diversity, wellbeing, and inclusion initiatives across all contracts
Manage team performance effectively through structured processes and development planning
Commercial & Financial Accountability
Own and deliver the P&L across multiple contracts
Interpret and challenge financial data to improve performance and profitability
Ensure full compliance with contractual and commercial obligations
Operational Excellence
Embed a culture of safety, sustainability, and innovation
Lead with visibility and uphold a zero-tolerance culture for accidents and unsafe practices
Use data and technology to monitor KPIs and improve service delivery
What We're Looking For
Essential Experience & Qualifications
Senior leadership experience
Proven experience managing a complex multi-site, multi-stakeholder portfolio
Demonstrated success in delivering financial, operational, and people-based outcomes
Strong understanding of corporate governance, contract management, and customer service excellence
Leadership Style & Personal Attributes
Confident, courageous, and curious—able to lead through complexity and change
Strategic thinker with a growth mindset and a passion for innovation
Collaborative, empathetic leader who inspires teams and engages stakeholders at all levels
Excellent communicator, negotiator, and decision-maker
What We Offer
Hybrid working flexibility
Supportive, values-driven culture
Opportunities for growth and development within a national business
A chance to make a meaningful impact in the healthcare sector
📨 Ready to Lead with Purpose?
Apply today and help shape the future of healthcare operations with a company committed to excellence, inclusion, and innovation.