Job Introduction
We are looking to recruit a talented candidate to join our Energy Sector in the role of Operations Manager to support our offshore operations.
As one of our Operations Managers you will lead and develop a team of managers within Energy to provide exceptional service at some of our prestigious sites.
ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams
The successful candidate will be responsible for developing and leading a passionate team of unit managers, to provide exceptional service to our clients. Managing the client and contractual relationships ensuring compliance and company policies are adhered to while maximising commercial performance
Review business performance and ensure delivery of key financial targets in line with management and performance reporting. Demonstrate commercial value to your direct reports, line manager and leadership teams, in line with our vision, values and business strategy.
More about the role:
Key Responsibilities
- Building effective relationships with customers, stakeholders and colleagues to ensure that operations run effectively
- Deliver the profit for the region through leading the Unit Managers in delivery of their financial targets
- Supporting client reporting requirements by producing accurate and comprehensive documentation
- Review unit and contract performance, identify improvements and ensure contract compliance to exceed client expectations
- Identify the differing customer requirements through analysing trends in their feedback and select the appropriate company offering to deliver customer satisfaction
- Communicate strategy to team and ensure that improvements are implemented to maximise performance and customer satisfaction
- Develop and maintain relationships with internal and external stakeholders
- Plan and implement the strategy of growth and retention of new and existing business in each sector through leading the development of long-term account plans, including a rolling lifecycle review process
- Support the sales team to develop financially sound bids and proposals and sign off final agreements to ensure we deliver operationally sound contracts
Who you are:
Our Ideal Operations Manager will:
- Have management experience in Catering and Support Services preferably in the Offshore and/or Remote sectors
- Management experience leading and inspiring operational teams to deliver results
- Experience in implementing change programmes to deliver operational benefits
- Experience of working within brand guidelines to deliver results
- Experience in highly commercial and price sensitive markets
- Excellent organisation and communication skills, attention to detail and accuracy
- Ability to resolve problems and present appropriate solutions and recommendations
- Fully conversant with current Health and Safety and Food Safety management
- Experience on application of risk management, analysis and reduction
- Offshore survival certification
What we'll give:
Operations Manager
Competitive salary
40 hours per week, office based in Aberdeen
Who we are:
ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We are the leading provider of support services across a range of onshore and offshore facilities including platforms, drilling rigs, floatels and office catering and FM services for the energy sector. Our clients and customers rely on us to provide uninterrupted support, however challenging the conditions. In addition, we support 250+ UK military establishments, high profile police, secure environments and government sites.
Our diverse range of services also includes the design and management of remote facilities, catering and accommodation, housekeeping, logistics, helideck operations and laundry services. Essentially, we do whatever it takes to create a comfortable place for our customers to work, eat and sleep.
With a comprehensive, innovative and holistic approach to health and wellbeing, we aim to deliver unique, sustainable and market leading solutions. We pride ourselves on ensuring the customer experience is an enjoyable and memorable one.
We know that a friendly face makes all the difference, so we look for people to join our fantastic team who are passionate about delivering excellent customer service, at all levels. Where could a career with ESS take you?
We are committed to the development of skills and service ethics of our great people. It enables our teams to create and sustain a service culture by helping them understand the impact of their actions and what truly creates great customer service in our environment. Many of our senior leaders today all started their careers with us and we are very proud of the successful learning and development career paths we take our colleagues on when they start a role within our organisation.
If you want to be the best, working for the best, this could be the right role for you.