Job Introduction
An exciting opportunity for an Operations Manager to join a vibrant site in Sheffield!
The role will take ownership of the day-to-day operation. This is a highly visible, front-facing position, working closely with senior leaders and managing the overall client relationship.
The site operates a breakfast and lunch restaurant, alongside ad hoc hospitality, events and vending.
What you’ll be doing:
- Lead the day-to-day front-of-house operation and ensure consistently high service standards.
- Manage, motivate and develop the FOH team, including briefings, training and performance.
- Build and maintain strong relationships with senior stakeholders.
- Lead hospitality and event delivery, from planning through to on-the-day execution.
- Oversee compliance, food safety, H&S, stock, purchasing, labour and operational controls.
- Monitor customer feedback, sales and performance and identify opportunities to improve.
- Challenge existing ways of working and drive higher standards across the operation.
- Work closely with the wider team to deliver the overall site strategy.
What you’ll need to succeed:
- Experience in B&I / contract catering or high-quality hospitality.
- Ready to take the next step into an Operations Manager role.
- Strong character, confidence and resilience, with the ability to make difficult decisions.
- Comfortable challenging the status quo and changing established ways of working.
- Strong client-facing and stakeholder-management skills, with confidence engaging senior leaders.
- Good operational, commercial and people-management experience.
- Passionate about food, hospitality and delivering high standards.
- Hospitality/event experience is important; fine dining or plated dining experience is not essential.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Free meals
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families