Job Introduction
Matrix is a business transformation – people centric & digitally enabled.
Matrix improves the lives of Unit Managers and many of our other colleagues through transforming ways of working by making them simple and efficient. These have all been designed by well experienced Compass colleagues who have taken the time to understand those critical moments where real value can be generated – the moments that matter.
Bringing integrated processes, data & systems built using the latest technology, Matrix solves many of our colleagues’ main frustrations – their pain points.
Matrix improves lives of our colleagues and frees up time to do what we all love to do the most – delight our clients & consumers.
ROLE PURPOSE
The OCM Consultant (Early Start Team) leads the organisation change management (OCM) readiness activities in collaboration with the local OCM team and country stakeholders to ensure successful deployment of the Matrix solution as part of our global business transformation programme.
This role requires regular travel to work closely with Compass colleagues as part of the country deployment roadmap.
KEY RESPONSIBILITIES
- Leads the delivery of the OCM related Early Start deliverables; initially with a strong focus on localisation and assessment of Change Impacts and developing the appropriate business readiness Change Action Plans.
- Works closely with Country Change Analysts & Country Process Owners to understand and assess the country localisation requirements of new processes and ways of working.
- Leads the focus on adoption enablers post go live in collaboration with the country change team, local stakeholders and core programme team colleagues.
- Engages with local country stakeholders to ensure alignment around leadership accountability for end to end OCM.
- Drives the on-time local delivery and quality of OCM Deliverables and actions. Identifies and supports the resolution of risks and issues, escalating through the governance process as required.
- Supports the localisation of OCM assets, sharing learnings and best practice from previous deployments.
- Work with Country teams across wave deployments, as a community, to share ideas and best practice.
- Identifies change best practice which can be captured as enhancements to the Matrix OCM Toolkit.
SKILLS & EXPERIENCE - Essential
- Experience of delivering people agenda of change and transformation programmes.
- Experience of delivering business/programme results.
- Ability to effectively build relationships and manage stakeholders at all levels.
- A self-starter and team player, comfortable working across multiple teams/countries.
- Ability to work under pressure, determine priorities and progress a variety of tasks.
- Excellent communication skills.
- Strong coaching skills and experience.
- Skilled at working at pace whilst maintaining a high level of accuracy and attention to detail.
SKILLS & EXPERIENCE – Desirable
- Bilingual an advantage.
- Background in project / change communications with global programme delivery.