Job Introduction
Pantry and Vending Operations Manager
Location: Canary Wharf, London
Working pattern: Monday to Friday
Salary: £40,000 per annum
We are seeking an experienced and hands-on Operations Manager to lead the delivery of vending, micromarket, and pantry services across a high-profile London estate.
This is a visible, client-facing role requiring a strong balance of operational leadership, technical capability, and commercial awareness. You will take full ownership of service performance, ensuring equipment reliability, high service standards, and a consistently excellent customer experience.
The Role
As Pantry and Vending Operations Manager, you will be responsible for the day-to-day performance and delivery of services across multiple locations.
You will lead from the front, ensuring machines remain operational, teams are effectively deployed, and service standards are consistently met. You will also play a key role in maintaining client confidence through proactive communication and dependable delivery.
Key Responsibilities
Take full ownership of vending, micromarket, and pantry operations across the estate
Maximise machine uptime through preventative maintenance and fast fault resolution
Carry out routine troubleshooting and first-line equipment repairs, escalating only complex issues
Lead, manage, and develop a multi-skilled team, ensuring flexibility across vending, pantry, coffee bar, and food service operations
Maintain high standards of cleanliness, availability, and presentation at all times
Use data and reporting tools to monitor performance, identify trends, and drive improvements
Manage suppliers and engineers, ensuring agreed service levels are consistently achieved
Build strong relationships with client stakeholders and communicate effectively on service performance
Drive commercial performance through stock control, waste management, and pricing awareness
Ensure full compliance with food safety, health and safety, and company standards
About You
You will have proven experience in vending, retail, hospitality, or facilities management within a fast-paced and service-led environment
You are a confident team leader with the ability to manage people, suppliers, and operational challenges effectively
You have a hands-on approach and are comfortable diagnosing and resolving equipment issues
You are highly organised, with strong problem-solving and prioritisation skills
You understand the importance of compliance, safety, and consistent service standards
You are commercially aware and focused on delivering efficient and effective operations
Experience with vending or micromarket systems is desirable but not essential
Why Join Us
Monday to Friday working pattern offering a strong work-life balance
Opportunity to work in a prestigious Canary Wharf location
A high level of ownership and autonomy within a visible operation
A supportive team environment with opportunities to develop and grow
The chance to play a key role in delivering and improving a growing service
About Us
Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/1803/43955001/52797140/SU #RA Group
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!