Job Introduction
Premium Duty Manager - The O2 - London -| Full-Time / Permanent
£37485 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
Overall Purpose of the Role
Lead the planning and delivery of premium food and beverage services across bars, lounges, and special events. Ensure exceptional guest experiences through strong leadership, high operating standards, and alignment with Levy UK values, KPIs, and service agreements.
Key Accountabilities
Health & Safety
Maintain compliance, promote a strong safety culture, ensure responsible alcohol service, and uphold SOP standards.
People
Support recruitment, training, and development of teams. Manage rotas and staffing, deliver briefings, and drive engagement and performance.
Financials
Maximise sales and profitability through upselling, monitor variances, manage tills, and support budgeting and revenue targets.
Client Relations
Build strong relationships with event managers and support senior leadership to deliver outstanding client service.
Customer Satisfaction
Ensure high service standards, respond to feedback, and deliver successful events across all scales.
Operations & Business Excellence
Deliver services in line with SOPs and Levy standards. Coordinate with culinary teams and support smooth event execution.
Sales
Drive revenue growth, increase spend per transaction, and embed upselling techniques across teams.
Person Specification
Leadership & Collaboration
Inspires teams, builds trust, communicates effectively, and promotes best practice.
Client & Customer Focus
Delivers exceptional experiences and builds strong partnerships.
Adaptability & Innovation
Embraces change, thinks creatively, and responds to business needs.
Commercial Awareness
Results-driven with strong decision-making and future focus.
Key Skills & Experience
- Experience in a fast-paced hospitality environment (essential)
- Strong communication and leadership skills (essential)
- Events experience (desirable)
- London market experience (desirable)
- Client-facing experience (desirable)
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences and shape the future of hospitality.
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodaphone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/0704/72489001/52708053/SU #Levy UK
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!