Job Introduction
The Group Growth Enablement project lead will support the Growth Enablement director in the delivery of the roadmap and management of continuous improvement initiatives.
By building a full and complete understanding of the Compass Growth Enablement toolkit, the project lead will manage & support the full change lifecycle from requirement definition to rollout and play a critical role in supporting the country adoption globally.
Tasks & Responsibilities:
Support the delivery of the Growth Enablement roadmap, with a clear focus on strategic project delivery:
- Support in the definition and clarification of business requirements and handover to technical teams
- Support in the testing of key initiatives, as well as coordinate country testing
- Support in the training scheduling, preparation and delivery ensuring clear understanding of the solution
End to End management for the continuous improvement (BAU change) of the growth enablement toolkit, based on regional and country priorities
- Develop partnerships with and analyse and prioritise demand from relevant business teams to ensure we gain maximum value from D&T solutions
- End to end management of process and systems innovation, from high level project management, requirements definition, handover to technical teams, functional and user acceptance testing
- Manage the rollout of changes, including scheduling and communications to country super users
- Manage group lead platforms, including access request and administration
- Identify super user training needs, and work closely with the CRM specialist to address these
Support Countries through training and communications activities such as:
- Super user communications and forums
- Collaboration with the CRM specialist on key training activities
- End user training support for key tools
Knowledge, Skills and Qualifications:
- Demonstrate the ability to influence and persuade business partners
- Demonstrable experience Microsoft D365
- Skilled in gathering requirements, analysing information, and delivering to requirements.
- Certified Scrum Master (CSM) or equivalent certification.
- Demonstrable ability to work to strict deadlines and ensure deliverables are met.
- An understanding of the Client Sales and Retention process in a Contract Catering environment, or interest in learning
- Proven delivery track record across all phases of the systems transformation process including program governance, planning & scoping, design & blueprinting, build & realisation and early lifecycle adoption.
- Bachelor’s degree required with suitable professional qualification/experience where applicable
- Has a strong combination of business process experience and technological knowledge including cross-functional implications
- Experience working as a business analyst on sales and retention or D365 projects
- Able to understand, explain and present technical ideas to both technical and non-technical audiences in a persuasive and convincing manner
- Demonstrated creative thinking and problem-solving ability
- Demonstrated strong negotiating skills to arrive at win-win solutions.
- Able to champion for end user-friendly design
- Skilled at proposing existing solutions while navigating conflicting country requests
Personal Attributes:
- Equally comfortable leading an activity and being part of a team
- Fluent in English and excellent communication and presentation skills.
- Self-motivated, hardworking and innovative.
- Able to work in a hybrid model, with a mix of office and remote working
- Act with integrity, speed, and personal ownership, upholding the values of the company.