Job Introduction
Reception Manager | Kia Oval London
Fixed Term Contract - 1 year
£35,000 per annum
At Levy, proud catering and hospitality partner of the iconic Kia Oval, we deliver exceptional food and beverage experiences to guests ranging from cricket fans to corporate clients. Our commitment to quality, sustainability, and innovation drives us to tailor menus based on feedback and trends, ensuring a first-class experience on match days and at a wide range of non-match events, including conferences and private celebrations. With diverse event spaces and a passion for excellence, our team thrives on delivering outstanding service in a fast-paced, dynamic environment—join us at The Kia Oval and be part of something special.
Purpose
Step into the spotlight at one of the most dynamic and prestigious venues in the country. From thrilling cricket matches and high-profile conferences to glittering awards nights and unforgettable dinners, we’re where energy meets excellence.
As Reception Manager, you won’t just be the first face our guests see—you’ll lead the entire Reception function, ensuring flawless service, seamless operations and standout experiences for every visitor.
Hours vary from early mornings (6:30 AM) to evening finishes (7 PM), including occasional late nights and weekends, especially during match season (June–September).
Responsibilities
- Lead and manage the reception team – supporting development, conducting training, setting expectations and managing performance.
- Act as the key liaison between Reception and all departments (Events, Security, Catering, Facilities, etc.), ensuring cohesive and proactive communication.
- Oversee all Reception processes – from guest arrival to departure, ensuring a five-star experience at every touchpoint.
- Manage scheduling and shift coordination to ensure Reception coverage aligns with events and venue needs.
- Maintain and improve front-of-house systems including guest welcome, signage, digital displays and concierge-level services.
- Own the preparation of manager packs for events, conferences and match days, ensuring all materials and logistics are ready.
- Handle deliveries, collections and venue access with oversight and professionalism.
- Continuously review and enhance guest experience standards, bringing forward suggestions for improvements and innovation.
Requirements
- A confident and experienced leader who thrives on delivering exceptional hospitality and building strong relationships across teams and departments.
- A natural communicator, capable of coordinating across multiple departments to ensure all front-of-house operations are integrated, efficient and guest-focused.
- Someone who can stay calm under pressure, delegate effectively and manage competing priorities with grace and precision.
- Familiarity with Salesforce/Delphi software and reading Function Sheets/BEOs. (Desired but not essential)
- Previous experience managing a reception team within events, hospitality, or a similar high-profile environment. (Desired but not essential)
What you’ll get in return:
- £35,000 per annum
- Healthcare & Wellbeing – Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
- Exclusive Perks & Discounts – Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
- Workplace Benefits – Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
- Leave & Family Support – 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby’s 1st birthday, and a holiday purchase scheme.
- Career & Financial Support – Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.
Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.