Job Introduction
Regional Operations Manager | Facilities Management
Midlands
Full-Time | Competitive Salary + benefits package
We’re looking for an experienced and driven Regional Operations Manager to oversee the delivery of total facilities management (TFM) services across multiple sites in the Midlands. This key leadership role will ensure operational excellence, compliance, and continuous improvement while maintaining the highest standards of client satisfaction and team performance.
As a Regional Operations Manager, you’ll be responsible for ensuring that all contractual service level agreements (SLAs) are achieved, managing financial performance, driving innovation, and leading a high-performing on-site team. You’ll act as the primary interface between Compass Group and the client, ensuring services are delivered efficiently, safely, and to the highest standards.
Key Responsibilities
- Oversee the delivery of multiple self-delivered FM services across several sites, ensuring service excellence and contractual compliance.
- Oversee third-party service providers, ensuring performance meets contractual and compliance standards.
- Manage budgets, monthly-end review and financial reporting and cost control to ensure profitability and operational efficiency.
- Build and maintain strong relationships with clients, acting as the key operational point of contact including conducting monthly and quarterly reviews with the client.
- Lead and develop on-site teams, promoting a culture of safety, collaboration, and high performance.
- Drive continuous improvement, innovation, and best practice across all areas of service delivery.
- Ensure compliance with all Health & Safety, statutory, and company policies.
- Conduct performance reviews, audits, and service evaluations in line with KPIs and SLAs.
- Support business development by identifying opportunities for growth and service enhancement.
About You
- Minimum 5 years' experience in a Facilities Management and contract management role
- Multi-site experience is essential.
- Strong financial and commercial acumen, with experience managing budgets and performance targets.
- Proven experience in people management, team leadership, and client relationship management.
- Excellent communication, organisational, and decision-making skills.
- Strong understanding of compliance requirements, Health & Safety and quality assurance.
- IOSH Managing Safely qualification desirable.
What We Offer
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!