Job Introduction
Sales Office Manager
Sedgebrook Hall | The Venues Collection | Northampton
Salary: Highly Competitive + Exceptional Benefits
Step into a dynamic leadership role at Sedgebrook Hall, where you’ll drive performance, inspire a high-energy sales team, and play a pivotal part in delivering outstanding commercial success across rooms, meetings, and events.
The Role
As Sales Office Manager, you’ll lead from the front—motivating and developing your team to exceed revenue targets and KPIs, while ensuring the smooth day-to-day operation of reservations and event sales. This is a hands-on role where strategic thinking meets operational excellence.
You’ll take ownership of diary and inventory management to maximise yield, oversee forecasting and rate strategy, and collaborate closely with senior leadership to shape and execute sales strategies that deliver results.
Key Responsibilities
* Lead, inspire, and develop the Sales Office team to achieve and exceed targets
* Manage daily operations of reservations and meetings & events sales
* Optimise room and event diary management to maximise revenue opportunities
* Produce accurate weekly forecasts with insightful commentary
* Drive sales strategy in collaboration with the General Manager through regular strategy meetings
* Ensure seamless communication between sales and operations for flawless event delivery
* Oversee revenue procedures including cancellations, no-shows, and room allocation
* Maintain high standards across all sales processes in line with company expectations
* Ensure accurate contracting, follow-ups, and system updates (Opera)
* Maximise conversion opportunities and proactively secure alternative business within the wider group
* Implement and manage pricing strategies using tools such as OTA Insight, STR, and Tableau
* Keep all third-party platforms (e.g., CVENT, Venue Directory, Hitched) updated and optimised
* Support budgeting and attend key commercial and strategy meetings
Recruit, train, and nurture new talent within the team
What We’re Looking For
A confident and commercially driven leader with a passion for sales, strong organisational skills, and the ability to balance strategy with hands-on delivery. You’ll thrive in a fast-paced environment and bring energy, clarity, and direction to your team.
What You’ll Get in Return
Competitive salary and comprehensive benefits package
23 days annual leave + bank holidays, your birthday off, and holiday purchase scheme
Healthcare & wellbeing support including Aviva Digicare and Medicash
24/7 Employee Assistance Programme for mental health support
Family-friendly benefits including enhanced leave and special milestone days
Exclusive discounts on shopping, travel, entertainment, and gym memberships
Pension scheme, Life Assurance, and financial wellbeing support
Ongoing training, professional development, and clear career progression pathways
Meals on duty
If you’re ready to take the lead in a role where your impact is visible and valued, this is your opportunity to shine.