Job Introduction
Senior Retail Manager - O2 Arena | Full-Time / Permanent
£40,698 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We're seeking a strategic, dedicated Senior Retail Manager to oversee busy food & beverage retail operations at The O2 Arena, most technologically advanced events and entertainment space within the UK! This dynamic Senior Retail Manager role focuses on leading world-class retail/concessions operations, maintaining high hospitality standards, and inspiring a collaborative team of Retail Managers. As Senior Retail Manager you'll be integral to ensuring exceptional guest experiences at renowned events including concerts (think Elton John and The Rolling Stones), conferences, and leading awards ceremonies.
We are Levy
Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.
Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events – including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London – we bring experiences to life with passion and precision.
Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
Senior Retail Manager - the role
- Lead and oversee a team of Retail Managers, ensuring exceptional customer service and operational standards are maintained across all retail bars and food units.
- Drive business performance, ensuring operations comply with health, safety, legal, and compliance requirements while meeting or exceeding set standards.
- Inspire and coach Retail Managers to deliver Legendary Experiences through their teams.
- Ensure peak productivity, efficiency, and performance by supporting effective staffing, planning, and operational management across multiple units.
- Act as the primary link between Retail Managers and the Deputy & Retail Operations Manager, translating strategic objectives into actionable goals.
- Take responsibility for the recruitment, training, and development of Retail Managers, ensuring they have the leadership capacity to drive high-performing teams.
- Work collaboratively with department leads to align retail operations with overall business objectives.
- Monitor and manage business needs and performance standards in line with Levy Signatures, Client Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).
What we're looking for
- Experience in arena or stadium events - multi-outlet retail and concessions
- A strategic and commercial mindset
- Excellent people leadership skills - the ability to inspire and mentor
- A positive “can-do” attitude
- strong communication skills
- previous experience championing health and safety standards and compliance
- A background in driving productivity and efficiency within retail operations
What you’ll get in return
- Competitive salary with bonus and full company benefits
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
- Meals on duty included
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences – and shape the future of hospitality.