Job Introduction
Senior Retail Operations Manager - Tottenham Hotspur
Salary £44500
This role profile is a guide to the work you will initially be required to undertake, it may be changed from time to time to incorporate changing circumstances and business priorities. It does not form part of your contract of employment.
Overview
As the Senior Retail Operations Manager you will lead the delivery of a diverse and effective, high volume retail food and beverage operation ensuring operational efficiency, HSE responsibility, planning and presentation of the food and beverage offer and adherence to agreed first class standards.
In summary ensuring the stadium is event ready on event day to welcome our guests and team members.
This role will focus on the planning and delivery of our Retail operation, as well as supporting the senior management on strategic and operational endeavours.
Role Purpose
Reporting to the Head of Retail and through close liaison with our client partners, you will be responsible for the key areas below (amongst other general responsibilities).
Person Spec
- Good people and organisational skills, strong leadership qualities with an ability to engage and lead people.
- Highly confident and demonstrates a positive ‘can do’ attitude.
- Strong understanding of EPOS and stock control systems.
- Ability to analyse and evaluate information to deliver business objectives.
- Excellent verbal and written communication skills.
- Previous large-scale retail experience preferable with at least 3 years’ experience in a similar role.
- Passionate about food, drink and customer service.
- High level of professional standard and quality driven.
- Ambitious and motivated.