Job Introduction
We're currently recruiting a dedicated Service Desk Analyst to help ensure the smooth running of the operations in Compass Group UK on a full time basis, contracted to 40 hours per week.
As a Service Desk Analyst, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Could you bring your spark to Compass Group UK? Here's what you need to know before applying:
As our technology function continues to grow, we’re now looking for a Service Desk Analyst to join our Digital & Technology team in Birmingham. In this fast-paced role, you’ll be the first line of IT support for our internal users, helping to resolve issues efficiently and with outstanding customer care.
What you’ll be doing
Logging, updating, progressing, and resolving IT incidents and service requests
Providing 1st-line support for hardware, software, and general IT queries
Acting as a single point of contact for end users, ensuring a high level of service
Escalating issues appropriately and tracking progress to resolution
Troubleshooting incidents under pressure, identifying risks and offering creative solutions
Collaborating with internal teams and 3rd-party vendors
Creating and updating documentation for internal knowledge sharing
Supporting office moves and IT changes
Gathering data for reporting and suggesting service improvements
Who you are
A strong communicator with excellent customer service skills
A natural problem-solver who stays calm under pressure
Able to prioritise workload and manage multiple tasks with attention to detail
Team-oriented with a positive, proactive attitude
Organised, analytical, and able to adapt to changing demands
Comfortable with writing clear technical/user documentation
✅ What you'll ideally bring (desirable, not essential)
Previous IT support experience in a commercial environment
Experience supporting:
Microsoft Office
Broadband/mobile broadband
EPOS or retail systems
Bespoke or proprietary software
Familiarity with:
ITIL Foundation
Remote desktop tools
Incident management systems (e.g., SupportWorks, Remedy)
Mobile device support (Windows, iOS, Android)
BYOD environments
Instant messaging/chat tools for support
Touch typing or customer service training
IT-based degree or equivalent practical experience
Ubuntu knowledge is a bonus
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/2109/344800/52528013/WJ #Central Functions
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!