Job Introduction
We're currently recruiting a dedicated Soft Service Manager to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 40 hours per week.
As a Soft Service Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
More about the role:
Your key responsibilities will include:
- Understand and deliver all contractual terms for portering and linen services delivered in the healthcare sector.
- Ensure that portering and linen standards are high and increase positive patient satisfaction scores.
- Excellent people leadership skills, with evidence of the ability to engage and motivate people at all levels & the development of high performing teams
- Analyse and manage effectively in unit cost
- Ensure full purchasing compliance for all service streams
- Ensure records for the portering service are accurately inputted and maintained
- Complete labour schedule within the labour budget
- Experience of leading successful and ongoing continuous improvement programmes
- A track record of regular achievement of both financial and personal objectives
- Effectively minimise any agency and overtime spend
Who you are:
Our ideal Soft Service Manager will be:
- Results Orientation
- Holding others accountable
- Understanding Customers
- Working together for the business
Essential
- GCSE or equivalent in English and Maths
- Operational experience in a similar hospital environment
- Experience with KPI’s and data analytics
- Computer literate
- Strong communication skills
- Strong organisational skills
- Ability to work to strict pressured deadlines
- Able to communicate at all time
Desirable
What else would enable the individual to meet the requirements of the role:
- HND / Degree in Management
- Financial acumen
- Industry aware
- Assertive, calm and works well under pressure
What we'll give:
Soft Service Manager - Based at Darent Valley Hospital
- Salary is up to £40,000 depending on experience
- 40 hours per week
Who we are:
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Job Reference: com/2906/99320005/52577272/MEDWJ
Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.