Job Introduction
Soft Services Operations Manager
National Coverage
Full-Time | Circa £50,000 per annum + benefits package
Are you a dynamic and driven Soft Services Operations Manager looking to take the next role in your career? We’re seeking an experienced professional to lead and enhance our facilities operations ensuring exceptional service delivery across soft services delivery.
About the Role
As the Soft Services Operations Manager, you’ll oversee the day-to-day performance of multiple soft service functions within our portfolio of client contracts. You’ll work closely with internal stakeholders and external partners to maintain a safe, efficient, and high-quality environment.
Key Responsibilities
Lead and manage teams delivering soft services across multiple sites.
Oversee third-party service providers, ensuring performance meets contractual and compliance standards.
Develop and implement service improvement initiatives to drive operational excellence.
Manage budgets, forecasts, and service-level agreements (SLAs).
Ensure compliance with all health, safety, and environmental regulations.
Support client relationships through regular reporting, communication, and service reviews.
About You
Proven experience managing cleaning, security and soft FM services.
Strong background in contract management and supplier performance.
Excellent leadership, communication, and organisational skills.
Experience in catering operations or an understanding of food service processes is desirable.
Results-driven, with a focus on delivering consistent quality and value.
IOSH or NEBOSH qualification (preferred).
What We Offer
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!