Job Introduction

Soft Services Trainer – Addenbrooke’s Hospital

Sector: Healthcare – Medirest
Employer: Compass Group UK & Ireland
Location: Addenbrooke’s Hospital, Cambridge
Hours: Flexible (across early, late, night & weekend shifts)

Bring Your Training Expertise to One of the UK’s Leading Healthcare Environments

Compass Group’s Medirest division is looking for an enthusiastic and skilled Soft Services Trainer to support, develop, and empower our domestic and housekeeping teams within the busy, high‑performing environment of Addenbrooke’s Hospital.

If you’re passionate about raising standards, developing people, and delivering exceptional service within healthcare settings, this role offers a rewarding opportunity to make a real difference every day.

What You’ll Be Doing

As our Soft Services Trainer, you will play a vital role in ensuring our frontline teams are confident, capable, and compliant with all healthcare cleaning, infection control, and operational standards. You will:

• Deliver engaging, hands‑on training sessions to domestic, housekeeping, and soft services staff across all shift patterns.
• Provide high‑quality onboarding for new starters and refresher training for existing colleagues.
• Train teams on cleaning methods, equipment use, infection prevention, waste management, linen handling, and patient area protocols.
• Deliver development training for supervisors and managers covering leadership basics, audits, documentation, and quality standards.
• Coach colleagues on safe systems of work, proper PPE use, and safety‑first behaviours.
• Ensure all training aligns with NHS cleaning standards, statutory guidelines, and internal policies.
• Conduct competency assessments and maintain accurate training records.
• Identify skill gaps and provide targeted learning solutions.
• Support operational audits and act as a subject‑matter expert for managers and team leaders.
• Provide on‑the‑floor coaching during live operations to reinforce best practice.
• Build strong relationships with colleagues, managers, and client stakeholders, promoting a culture of continuous improvement.

What We’re Looking For

You’ll be a confident communicator, an inspiring coach, and someone who takes pride in raising standards. Ideally, you will have:

• Experience delivering training or coaching in hospitality, healthcare, soft services, or facilities management.
• A strong understanding of domestic or housekeeping operations (hospital experience desirable).
• Excellent communication and interpersonal skills suited to a diverse workforce.
• The ability to motivate, develop, and engage colleagues at all levels.
• Flexibility to work across varying shifts to support a 24/7 hospital environment.
• Confidence delivering both classroom‑based training and hands‑on demonstrations.
• Strong organisational skills and an eye for detail around record‑keeping.
• Knowledge of infection control and safe cleaning practices (training can be provided).
• A proactive, practical approach with a passion for raising standards.

Desirable qualifications include:

• Train the Trainer or Level 3 Award in Education & Training
• IOSH Working Safely / Managing Safely
• BICSc or City & Guilds cleaning qualifications

About Compass Group

Compass Group is a global leader in food and support services, operating in over 25 countries with more than 590,000 colleagues worldwide. People are at the heart of everything we do, and we’re committed to creating an inclusive, supportive culture where everyone can thrive.