Job Introduction
Soft Services Trainer – Healthcare
Compass Group | Addenbrookes Hospital |
Are you passionate about developing people, raising standards, and making a real impact in healthcare?
We’re looking for an experienced Soft Services Trainer to deliver high-quality, practical and classroom-based training to domestic, housekeeping and patient dining teams within a hospital setting. This is a varied and hands-on role where you’ll play a vital part in ensuring colleagues are confident, compliant and delivering excellence every day.
What you’ll do
- Deliver engaging training across all shifts, supporting a 24/7 hospital environment
- Lead onboarding, refresher and development training for frontline staff, supervisors and managers
- Train teams in healthcare cleaning standards, infection prevention, waste management, linen handling and safe systems of work
- Coach colleagues on the floor, reinforcing best practice and building confidence
- Conduct competency assessments, maintain training records and ensure regulatory compliance
- Support audits, introduce new processes or technologies, and act as a subject matter expert
- Coordinate training schedules, resources and training room bookings
- Work closely with managers and stakeholders to drive continuous improvement
Who you are
- Experienced in delivering training or coaching within healthcare, hospitality, soft services or FM
- Confident communicator who can engage and motivate a diverse workforce
- Organised, flexible and comfortable working in a fast-paced, operational environment
- Knowledgeable in infection control and safe cleaning practices (or willing to learn)
- Passionate about quality, safety and developing others
Desirable qualifications
- Train the Trainer / Level 3 Award in Education & Training
- Health & Safety certification (e.g. IOSH)
- Cleaning or soft services qualifications (e.g. BICSc, City & Guilds)