Vacancies

Staff & Artists’ Restaurant & Cafe Supervisor

Job Introduction

We are Company of Cooks, and we believe brilliant food and drink starts with brilliant people. For over 25 years, we’ve been part of some of the UK’s most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life. 

Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you’ll feel right at home here. 

Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we’re looking for a Staff & Artists’ Restaurant & Cafe Supervisor to join our team in London.

Location: London, WC2E 9DD

Working Pattern: 40 hours per week

Rate of Pay: £14.94 per hour

Key responsibilities

·       To ensure the guest experience and service quality is monitored and maintained to the agreed standards.

·       To ensure that all services in the restaurant are ready for operation at the specified time and to the required standard.

·       Observing Safety and Hygiene legislation.

·       To ensure that all stock is monitored and handled correctly.

·       To familiarise service periods and performances.

·       To ensure that the restaurant and floor are clean and presentable.

·       To ensure regular liaison with the Restaurant Manager regarding customer feedback, food quality, stock levels, wastage, tills, ordering etc.

·       To ensure that all staff constantly present themselves on time and correctly dressed for duty.

·       To monitor daily the standards achieved in these areas and report any areas of concern to the Manager.

Data Entry

·       Staff Training/Management.

·       Food & Coffee quality Check.

·       Stock Order/Control.

·       Assist during Stock Takes.

·       Equipment Handling/Safeguarding.

·       Safety and Hygiene.

·       Restaurant FOH Security.

·       Reporting all accidents and faults to Restaurant Manager.

Catering Administration

·       To ensure all EPOS (Card machine) issues are recorded and reported to the Manager.

·       To ensure all food labels and allergens information are up to date.

·       To ensure the correct procedures are carried out regarding signing staff on and off shift, lateness.

·       To ensure that any issues in staff attendance, equipment, wastage, breakage, etc. are

recorded and reported on time.

Accountability

·       To attend daily briefing with manager/senior supervisor as requested.

·       To attend stocktaking duties as requested.

·       To always provide the highest level of service possible to all patrons, management & guests and deal with and attempt to resolve any problems or complaints in a polite and professional manner. 

·       To ensure regular, positive, and co-operative communication with managers, and staff.

·       To take appropriate action in relation to incidents of a racial, sexual, or disciplinary nature.

·       To carry out any reasonable duties as required by the Management to achieve the objectives and targets of the Restaurant/Cafe operation.