Job Introduction
Location: London
Salary: £34,000 – £40,000 DOE + Overtime
Contract: Permanent | 40 Hours per Week
Join Rocket Food and Build the Industry's Best Event Team
At Rocket Food, we don't just deliver exceptional events, we deliver them through exceptional people. From prestigious venues and luxury brand activations to spectacular dinners and high-profile celebrations, our Front of House teams are at the heart of every unforgettable guest experience.
We're looking for a driven and people-focused Staffing & Recruitment Manager to join our award-winning Events team. This is a fantastic opportunity for a recruitment and operations professional who thrives on building high-performing teams, developing talent, and ensuring we have the very best people representing the Rocket Food brand.
Reporting to the Director of Business Operations, you'll play a vital role in attracting, recruiting, training and developing our Front of House workforce, helping us maintain our reputation as one of London's leading premium event caterers.
What You'll Be Doing
- Leading the recruitment, onboarding and development of our Front of House event teams
- Creating and delivering effective recruitment strategies to attract high-calibre hospitality professionals throughout the year
- Interviewing, selecting and hiring staff in line with Rocket Food's values and service standards
- Managing staffing requirements across approximately 350 events and 7,000 shifts annually
- Building strong relationships with staffing agencies to ensure reliable support during peak periods
- Managing staffing systems and software to maximise efficiency, workforce planning and reporting
- Producing accurate staffing schedules, venue security lists and payroll information
- Organising and delivering engaging training sessions to continuously develop team capability
- Supporting succession planning by identifying and developing future leaders within the Front of House team
- Working closely with Event and Operations Managers to ensure the right people are deployed to the right events
- Attending events to support operations, evaluate team performance and maintain exceptional presentation standards
- Acting as the first point of contact for Front of House staff, providing guidance and support when needed
- Organising staff engagement initiatives and events that strengthen culture, morale and retention
- Monitoring staffing performance, gathering feedback and implementing improvements to enhance service delivery
- Supporting the wider Operations team with event delivery as required
What We're Looking For
- Proven experience in recruitment, staffing, hospitality operations or workforce management
- Strong understanding of high-volume recruitment and workforce planning within a fast-paced environment
- A confident and engaging communicator who enjoys building relationships and developing people
- Excellent organisational skills with the ability to manage multiple priorities simultaneously
- Experience using workforce management, scheduling or HR systems
- Strong attention to detail with excellent administrative and reporting skills
- Commercial awareness with the ability to balance staffing quality, efficiency and profitability
- A proactive approach to problem-solving and decision-making
- Passion for hospitality and delivering exceptional customer experiences through outstanding people
- Knowledge of employment legislation, payroll processes and staffing compliance requirements
Why Rocket Food?
At Rocket Food, you'll be part of a creative, ambitious and supportive team that genuinely loves what it does. You'll have the opportunity to build and develop one of the industry's strongest Front of House teams while working alongside talented colleagues to deliver some of London's most exciting events.
This role offers a unique blend of recruitment, people development and event operations, making it perfect for someone who enjoys seeing the direct impact of their work on both people and business performance.
Ready to Build an Exceptional Team?
If you're passionate about recruitment, people development and creating outstanding hospitality experiences, we'd love to hear from you.
Benefits
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Unwind with free wellness, mindfulness and exercise classes
- Share discounts and offers with your friends and family
About Us
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/ #Rocket
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!