Job Introduction
Suites Operations Manager
Up to 37K Basic
On-going training & development
Medicash – Healthcare benefits, including dental, optical and therapy treatments. (Includes up to four dependent children)
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment discounts - Up to 55% off cinema tickets
Health & wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
Travel discounts - Discounts for holiday companies such as TUI and Expedia
Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards. Many of the Shopping Cards can be reloaded, and some can be used online to double your savings with existing online offers
- Meals on duty
- Travel Loan (after 3 months service)
- Vodafone discounts
- Employee Assistance Programme
- 3 days additional leave, following return from Maternity
- Day off for Babies first birthday
- Holiday Purchase scheme
- Professional subscriptions
Hospitality partner, Levy UK are looking for an Operations Manager for the Suites area at Tottenham Hotspur Stadium!
Overview:
This role is responsible for the Premium Suites (x60) catering operation on matchdays, and the planning and delivery of Conference and Events (C&E) within Suites business on non-matchdays.
You will ensure that all aspects of the Premium Suites and Suites C&E operation are delivered in a quality, customer focused manor combining attention to detail and experience excellence whilst striving to exceed guest expectations.
Knowledgeable with both food and beverage a must. Eager to share and absorb knowledge.
This is a wonderful opportunity with the potential of being amazing. Do you dare yourself to be?
The specific remit of this role covers:
- To facilitate day to day operations, ensuring that we are meeting expectations.
- Management of all allocated C&E events as required and rostered, ensuring operational P&L and paperwork is completed.
- Completion of all relevant system paperwork (To include RTS, POS Requirements, HumanForce)
- Set up and delivery of Suites for Event Days, liaising with membership team to ensure all member requirements are facilitated.
- All planning completed for Suites including labour planners, Suites portal, and reconciliation process.
- Completion of C&E P&L – working closely with the planning team to ensure pre and post profit and loss accounts are completed for C&E business.
- To inspire, strive and be an ambassador for the business to deliver exceptional service to our clients and guests.
- To support and lead events team handling the development of our people to ensure we have the right people in the right roles
- To drive innovation within our events product including mapping customer journey, market trends and competitor analysis and client walk through
- Create SOPs for all event deliverables.
- Ensure allergies and specific dietary requirements are held as a priority when liaising with kitchen and staff are briefed accordingly.
- Maintain key relationships and schedules with both internal and external clients.
- Fosters transparent and genuine relationships with co-workers and the wider Levy UK family.
Who we are:
Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK’s most significant sporting, arena, and leisure venues.
Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. With a company-wide passion for food, Levy UK + Ireland creates menus and food experiences that feature fantastic seasonal dishes, with a strong focus on British ingredients.
As well as providing tailor-made concepts for its clients, Levy UK + Ireland also delivers corporate hospitality, event catering, venue sourcing and support services, through its portfolio of businesses. These include Keith Prowse, Payne and Gunter, and Lime Venue Portfolio.
Website https://levy.co.uk/
LinkedIn Levy UK
Twitter @Levy_UK
Instagram @Levy_UK_ Ireland
Facebook @Levy_UK
Levy UK + Ireland is a sector of Compass Group UK and Ireland which is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services on our clients' premises. The company operates across the core sectors of Business + Industry, Defence, Offshore + Remote Site, Healthcare, Education, Sports + Leisure and Vending with an established brand portfolio.
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
Compass Group UK+I