Please Note: The application deadline for this job has now passed.
Job Introduction
Switchboard Operator - Royal Surrey County Hospital
- £11.45 per hour
- 35 hours per week
We're currently recruiting a dedicated Switchboard to help ensure the smooth running of the operations in Healthcare on a permanent basis, contracted to 35 hours per week.
- To receive, direct and monitor telephone calls both internal and external to the Trust as part of a Switchboard team.
- Operate the internal communication systems such as bleeps & pagers.
- Act as a first point of contact during emergencies e.g. cardiac arrest, fire and paediatric alerts e.t.c.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
Could you bring your spark to Healthcare? Here's what you need to know before applying:
Your key responsibilities will include:
- Receiving, directing and assisting callers in an appropriate and professional manner consistent with their needs and which reflects the high standard of care and commitment provided by the Trust.
- To provide an efficient and effective service for responding to major incidents, emergency calls. Initiating the Trust procedures, ensuring correct personnel are contacted, and comprehensive records are maintained.
- Process information received from clinicians and Departments to ensure accurate 24-hour rotas are available to enable the provision of a fast, reliable on call and emergency service for all personnel.
- Provision of an internal bleep service, issuing and maintaining bleeps, ensuring identified personnel are contactable.
- As part of a Team ensuring that a safe working environment is maintained, keeping work areas clean and tidy, reporting faulty equipment, and completing incident reports where required.
- Participate in ongoing training and development in conjunction with the Departmental Manager and Supervisor.
Our ideal Switchboard Operator will:
- Passionate about patient care, with the ability to communicate effectively with patients, visitors and healthcare staff.
- Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
- This position is subject to a Disclosure & Barring Service check; costs met by the employer.
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Job Reference: com/1212/85655001/52420677/ONEWJ
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!