Job Introduction
Team Leader
Location: National Theatre
Reporting to: Supervisors, Duty Managers.
World Class Hospitality
National Theatre Food & Drink is a unique partnership between the National Theatre, Levy UK&I and KERB. Together we are creating a dynamic food and drink destination embedded within the heart of the NT’s operations, ensuring all public-facing venues, as well as internal hospitality and commercial events, support the NT’s overall vision, values, and culture.
Responsibility
• Overseeing your section and staff in your department
• Ensuring all equipment, fixtures and fittings are in efficient working order and well presented, and to report to department management when this is not the case.
• Ensuring stock rotation is taking place and your team are confident in this process, while also completing the monthly stock takes.
• Support the team in your section with customer / equipment / process issues etc.
• Follow the See, Care, Share guidelines.
• Always staying vigilant to security matters.
• Lead by example in appearance, approach, and professionalism and train where needed.
• Ensure you section is aware of any promotions, events, bespoke requests within the NT.
• Pre-empt customers’ needs and provide a tailored level of customer service, always aiming to exceed expectations.
• Supporting your section to ensure all HSE, compliance, statuary regulations and legal requirements are met.
• Undertake any training and professional development as determined by your managers.
• Ensure wastage is recorded correctly.
• Ensure any accidents, incidents and near misses are recorded and reported to the departmental management team.
• To ensure the opening and closing procedures of your section are adhered to.
• Carry out daily briefings to your section.
• Adhere to all Compass / Levy policies and procedures,
• Any other duties that are reasonably required of you.
Personality
• Experience of working in a similar role and ready to hit the ground running.
• Excellent communication skills
• Ability to work under pressure while maintaining a professional and personable approach.
• Excellent customer service skills.
• Having and creating clear processes to ensure deadlines are met and control processes are always in place.
• Awareness of COSHH
• Knowledge of EPOS and procurement systems (Desirable)
• Flexible – you will be required to work evenings, weekends, and bank holidays.
• Excellent, confident communication skills are essential.
• You must be an approachable and welcoming person and take initiatives to ensure your customers are having the best possible experience.
• The ability to work under pressure whilst maintaining a professional approach and always providing an efficient and effective service.
• You will be a highly enthusiastic and motivated team player who can demonstrate a genuine passion in creating and providing first class customer service alongside your colleagues.
• You should have a positive and flexible approach to work and be able to adapt very quickly to new information and procedures.
• A smart, well-groomed appearance is essential (basic items of uniform will be provided)
Benefits
• Careers Pathway – a supported progression of your role through a specially designed pathway, offering training, access to enhanced resources and work experience.
• Perks at Work – access to savings and discounts for everyday shopping and experiences.
• COA – Community Online Academy is a free wellbeing resource where you can join interactive a recorded classes (kids and adults) with top instructors and trainers.
• Generous holiday allowance with the option of to purchase additional leave.
• Private Pension scheme.
• 24/7 Employee Assistance Programme
• Medicash Healthcare and Life Assurance
• Long Service Rewards
• 15% discount on all outlets with the National Theatre, with a 25% discount in the Bookshop.
• Kerb Card - 20% discount on drinks and 50% discount on food at Seven Dials Market.
• Complimentary tickets to shows at the National Theatre (subject to availability)
• O2 – last minute ticket offers where you can purchase tickets for O2 show in the Levy box (subject to availability.)
• Onsite parking – parking is available at a discounted rate of £4 per day.
• Refer A Friend Bonus.
• Free meal at work.