Job Introduction
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/2801/496500/52785452/SU #Central Functions
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
What the role is about…
As a pivotal member of our team, you will play a central role in empowering our colleagues to provide exceptional service to our clients and customers across an extensive network of sites throughout the UK&I. Working under the guidance of the Head of Workforce Management Operations and Compliance Manager and maintaining a collaborative connection with the Sector Business HR teams, you, as the Workforce Management Business Partner (WFMBP), will assume a crucial responsibility in supporting your sector's journey towards adopting, seamlessly mobilising, and effectively visualising the substantial financial benefits derived from the OurTime System.
This role places you at the core of optimising operational efficiency, enhancing employee engagement, and ultimately elevating our service quality. Your efforts will enable us to not only meet but exceed the expectations of our clients and customers, as we continue to evolve and refine our processes and strategies in the dynamic landscape of the UK&I business environment.
Some key* areas of focus:
- Conduct on-site visits to various business locations.
- Managing all incoming issues via the online portal and all other recognised forms of communication
- Facilitate the smooth mobilisation process within the sector and provide broader support across the UK.
- Address overpayments resulting from WFM misuse or lack of understanding.
- Provide support for business reviews related to WFM for the Senior Leadership Team.
- Work with cross-functional teams to ensure issues are accurately identified and resolved.
- Identify and escalate any risks and issues where appropriate.
- Cross training/knowledge share across the in-house System Administration function.
- Offer assistance and expertise for the UK&I WFM Clinic.
- Take a lead role in promoting the adoption of the OurTime system.
- Ensure effective controls over lieu payments.
- Perform ad hoc reviews, amendments, and training for timesheets.
- Deliver updates on WFM activity to the respective sector.
- Conduct User Acceptance Testing (UAT) for new upgrades and functionalities in OurTime.
- Analyse and review sector trends and issues.
- Provide training on new functionalities to the sector.
- Support the documentation of productivity time through motion studies.
- Share new tasks and requirements with the productivity team to update labour demand.
- Collaborate with the sales team to align labour in tender pitches with UK labour demand, considering TUPE (Transfer of Undertakings (Protection of Employment) Regulations) requirements.
- Project work including mobilisation on the WFM solution to new contract & sites as well as Compliance & improving Manager and colleague’s HR Platform experience.
- Perform necessary WFM audit reviews and support UK profit protection teams as necessary.
- Facilitate the smooth mobilisation of all HR platforms & WFM compliance process within the new acquisitions within Foodbuy includes OurTime, Lone Worker, Hire Hub, PeopleWorks & WorkJam.
*The above is not a limited list
