Job Introduction
We're currently recruiting a dedicated Workplace Assistant to help ensure the smooth running of the operations in 14Forty on a part time basis, contracted to 30 hours per week.
As a Workplace Assistant, you will use your skills to maintain a high standard of facility management with the wider facilities team. In return, you will have the chance to progress your career with company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Here's an idea of what your shift pattern will be:
Mon: Full-time (Days)
Tues: Full-time (Days)
Weds: Full-time (Days)
Thurs: Full-time (Days)
Fri: Full-time (Days)
Could you bring your spark to 14Forty? Here's what you need to know before applying:
Your key responsibilities will include:
- Undertaking minor repairs and maintenance tasks
- To be polite, professional, and friendly with all customers, clients and colleagues; ensuring the highest level of customer experience.
Taking ownership of all situations by demonstrating a can-do attitude towards individual customer or client requests striving to exceeding customer expectations.
Act as Fire Marshal and First Aider.
Fully understand the meeting room AV infrastructure and equipment, to be first point of contact to resolve technology issues.
Work with IT and raise appropriate service tickets to enable higher level faults to be resolved.
Have a full understanding of which business groups are onsite and where they are located.
Liaise with security and give details of cars being left onsite, or staff staying later.
Ensure the Regional Facilities Manager (Client) is fully updated on issues and problems.
Refresh Kitchenets at the start of the day and monitor throughout.
Set up lunch tables/seating with Menu cards.
Contact suppliers for vending machine figures and update the spreadsheet.
Co-ordinate meeting room bookings and requirement, collating data on usage.
Switchboard duties (Answering calls)
Add visitor details to TOPdesk when required.
Update the handover sheet and forward to Facilities Manager.
Produce figures for the Client for the previous month which includes – All visitors, deliveries, personal packages, events, recorded and signed for letters.
- Responsible for ensuring the exterior of the site is in a clean, tidy and reasonable state of repair, inclusive of general external maintenance tasks.
- Assisting the facilities team with the control of contractor's process, inclusive of ensuring contractors are signed in correctly, and signed out, and that everyone is adhering to site policies and rules
- Responsible for opening and/or closing the building where required
- Representing Compass Group UK&I and maintaining a positive brand image
- Complying with Health & Safety regulations
Our ideal Facilities Assistant will:
- Experience working within a Workplace Customer Service role.
An enthusiastic self-motivated individual with a drive & passion for delivering high quality work.
Passion for excellent customer service
Understanding of AV equipment and support needs
Flexibility and proactivity to changing work patterns and priorities.
Excellent organisation, administrative and communication skills.
Good IT skills and knowledge of Microsoft Office.
Proactive and flexible in approach to customer service.
Desirable:
- First Aid Trained (we will provide training if required).
- Fire Marshal Trained (we will provide training if required).
- Post Room Knowledge
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/2102/86097001/52719478/BU #LI-DNP #14Forty
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!