Job Introduction
Conference & Events Planner - Allianz Stadium | Twickenham
£32,190 (basic) per annum, plus bonus & benefits
At Levy, we’re proud to be the official catering partner of Allianz Stadium, managing all food and beverage services from public concessions to premium hospitality suites. Known for high-end, sustainable, and locally-sourced menus, Levy offers everything from quick match-day food and drink to fine dining experiences for members and corporate events. We emphasize sustainability through initiatives like reducing single-use plastics, using seasonal British produce, and minimizing food waste, enhancing the stadium experience year-round..
About the role:
Are you passionate about delivering exceptional customer experiences and keeping everything running smoothly behind the scenes? In this pivotal role, you’ll be the first point of contact for clients, helping to coordinate and manage bookings with precision and care. You’ll play a key part in driving sales, exceeding client expectations, and ensuring every detail is captured accurately to support a seamless handover to our Operations team. If you're highly organised, customer-focused, and thrive in a fast-paced environment, this is your chance to shine in a dynamic and rewarding position.
This full-time position is based on a 40-hour week over 5 days, with flexibility required to support event schedules.
Duties:
- Ensure all operations comply with health, safety, hygiene, and legislative standards, promoting a safe and secure environment for all stakeholders.
- Deliver exceptional customer service with professionalism, product knowledge, and a proactive attitude to exceed client expectations.
- Manage event logistics, including booking services, raising purchase orders, and preparing collateral such as menus, signage, and floor plans.
- Accurately input and manage event details in Ivvy, ensuring seamless handover and communication with the Operations and Accounts teams.
- Conduct client show rounds, tastings, and meetings to build strong relationships and ensure a clear understanding of requirements.
- Continuously seek opportunities to improve service delivery and contribute to operational efficiency and innovation.
- Stay informed on industry trends and apply relevant insights to enhance the customer experience and promote the company’s image.
- Actively support team members, attend training sessions, and participate in internal meetings to foster collaboration and professional development.
Who you are:
- Strong communicator with excellent interpersonal and client-facing skills
- Highly organised, detail-oriented, and deadline-driven
- Collaborative and adaptable, with a proactive and people-focused approach
- Demonstrates integrity, accountability, and professionalism
- Commercially aware with knowledge of market trends and competitor activity
- Proficient in Microsoft Office, CRM systems, and event floorplanning tools
- Experienced in event operations, particularly within catering
- Committed to delivering quality and exceeding expectations
Benefits:
- Healthcare & Wellbeing – Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
- Exclusive Perks & Discounts – Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
- Workplace Benefits – Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
- Leave & Family Support – 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby’s 1st birthday, and a holiday purchase scheme.
- Career & Financial Support – Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.
Who are Levy?
Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.
Why Join Us?
At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual’s unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all.
We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.
