Job Introduction

Contract Director – Soft Facilities Management

Medirest | NHS | Surrey | Competitive Salary + Excellent Benefits

At Medirest, we create environments where patients feel cared for, staff feel supported, and hospitals can thrive. We’re now seeking an experienced and commercially astute Contract Director to lead our NHS partnerships across Surrey.

This is a senior, high-impact role where commercial performance meets real purpose. You’ll work closely with local NHS leaders to deliver exceptional Soft Facilities Management services — including cleaning, catering, portering and retail — while championing quality, compassion and the patient experience.

If you’re motivated by people, performance and making a meaningful difference in healthcare, this is a role where your leadership will truly shape outcomes.

The Role

As Contract Director, you will take full ownership of large and complex NHS contracts across Surrey, ensuring services are delivered safely, efficiently and with genuine care. You’ll balance commercial success with outstanding operational delivery, building high-performing teams and trusted client relationships.

Key Responsibilities

Commercial Leadership

• Drive strong financial performance across soft FM and retail operations
• Lead budgeting, forecasting and cost control
• Identify and maximise revenue opportunities while ensuring value for money

Contract & Performance Management

• Oversee soft FM and retail contracts, ensuring SLAs and KPIs are consistently achieved
• Maintain compliance with governance, quality and regulatory standards

Operational Excellence

• Ensure day-to-day services meet the highest standards for safety, quality and customer experience
• Champion continuous improvement focused on patient care and staff wellbeing

Stakeholder & Client Partnership

• Build trusted, collaborative relationships with NHS leaders, suppliers and internal teams across Surrey
• Act as a strategic partner aligned to client priorities and patient outcomes

People & Culture

• Lead, inspire and develop senior management teams
• Foster a culture of accountability, engagement and continuous improvement

Risk & Compliance

• Proactively identify and manage risks across service delivery, compliance and finance
• Ensure safe, secure and welcoming environments for patients, staff and visitors

About You

You are a confident, values-driven leader with strong commercial acumen and a passion for delivering outstanding healthcare services.

You’ll bring:

• Proven senior leadership experience in Soft FM contract management (ideally within healthcare)
• Strong financial and commercial skills with a track record of driving performance
• Experience managing large, complex contracts and multi-disciplinary teams
• Excellent communication, negotiation and stakeholder management skills
• A customer-first mindset and genuine commitment to patient experience
• Strategic thinking and the ability to solve complex operational challenges

What We Offer

Alongside a competitive salary, you’ll receive a comprehensive benefits package, including:

• Contributory pension scheme
• Career Pathways and MyLearning development programmes
• Digital GP access for you and your immediate family
• Exclusive travel discounts with TUI, Expedia, Booking.com and more
• Savings at major supermarkets
• Up to 44% off cinema tickets
• Cashback rewards across a wide range of brands
• Free wellness, mindfulness and exercise classes
• The ability to share discounts with friends and family

About Medirest & Compass Group UK&I

At Compass Group UK&I, we believe everyone should feel valued, included and empowered to be their true self at work. We are proud of our diverse workforce and the meaningful impact our people make every day.

Diversity is Our Strength — and our people are at the heart of what we do.