Job Introduction
Location: London, E1W 1BF
Salary: £45,500 per annum, plus bonus and 1.5× overtime for events
Working Pattern: Monday to Friday, 40 hours per week, 8:00am - 4:30pm, with flexibility required
About this role:
We’re looking for a passionate Deputy Manager to join one of our flagship central London sites. You’ll lead a team of 13, delivering exceptional service to 400+ daily clients in a busy breakfast and lunch restaurant, while supporting hospitality, fine dining, and high-profile events. This hands-on role involves staff management, client relations, and some administrative tasks, with the chance to get involved across retail and hospitality.
Key responsibilities:
Team Leadership Supervise, motivate, and coach front-of-house teams to ensure productivity, high morale, and exceptional service delivery.
Service Standards Maintain high standards of food presentation, speed of service, cleanliness, and customer care in line with Compass and HRP expectations.
Training and Development Support the onboarding, induction, and continuous training of new and existing team members, promoting a culture of learning and service excellence.
Health & Safety Ensure full compliance with food hygiene, allergen, health & safety, and risk assessment protocols on-site.
Guest Experience Be present on the floor, resolving issues, gathering guest feedback, and fostering an atmosphere of warmth and hospitality.
Collaboration Liaise with kitchen, logistics, and HRP partners to maintain efficient, seamless operations across the site.
What we’re looking for
A Deputy Manager who brings:
Strong hospitality background with a keen eye for detail
WSET Level 2 (or equivalent wine knowledge)
Confidence navigating Excel and administrative processes
A passion for sustainability and delivering on our commitment to a better planet
A can‑do attitude paired with bold, solutions-focused thinking
A collaborative approach that uplifts the team and our culture
Curiosity and the desire to continuously grow skills across both hospitality and retail
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people award
- Long service awards
- Access to some great high street discount vouchers