Job Introduction
Deputy Partnership Bars Manager - The o2
£40,000
Overview:
Levy is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.
Focussed on ‘doing the right thing’ for our people and the planet. sustainability, wellbeing, diversity, and inclusion are at the heart of what we do.
We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
Overall Purpose of the Role
- To ensure the smooth planning and delivery of the food and beverage service within the Blueroom ,Bluebar and Club 101 to our client and customers
- To achieve operating standards that exceed the guest’s expectations through strong leadership and effective management
- To manage the business needs and performance standards in line with the Core Signatures guidelines, Client Service Level Agreements and KPI’s
- Ensure the smooth delivery of a first class catering product and service to our clients and customers within the Blueroom, Bluebar and Club 101
- Develop a strong and consistent team of bartenders across the Blueroom , Bluebar and Club 101
- To demonstrate full alignment to our Levy Restaurants vision and values by creating and living the Levy Difference through delivering Legendary Experiences & Powerful Partnerships
- Support Special Events team when required
Key Responsibilities
Health & Safety:
- To maintain H&S compliance and get involved with H&S meetings.
- Work with onsite HSE champion to ensure that silver and gold hse standards are delivered and maintained in your area of business
- To personally demonstrate that you take responsibility for your own health and safety and that of others
- To ensure the compliance with all Responsible Service of Alcohol processes throughout the venue and business
- Complete maintenance reports for all premium areas on Monday.com and follow up with Building Services and all relevant internal Levy departments
- To ensure H&S training is completed in accordance with legal and company requirements.
- To personally demonstrate that you take responsibility for your own health and safety and that of others.
People:
- Deputise for your line Manager in their absence
- Manage the rota to ensure labour targets are met in line with budgets whilst ensuring service standards are maintained
- Train supervisors and managers within the Partnership Bars team along with variable staff to ensure the whole team are maintaining excellent service standards
- Lead in recruitment, inductions, training and development of the variable labour in accordance with the needs of the business for the Blueroom Bluebar and Club 101
- Actively communicates with all area supervisors and team members to build positive team morale
- Ensure that all staff incentives and engagement tools are fully utilised
- Manage the performance of any direct reports
- Completes regular 121 with your direct report and area supervisors and ensure they are completing 121 with their variable team members every 3 months.
- Identify training needs of individuals and carry out required training as necessary and in conjunction with the team
- Ensure the ubeya/rota is always completed and sent out to the team in a timely manner
Finance:
- Ensure that all till variances are recorded and monitored
- Maximise sales opportunities and positively contribute to the sales activities within the Blueroom Bluebar and Club 101
- Actively up sell each request to maximise revenue and profitability, as well as helping to guide and brief staff to do the same
- Support your Line Manager in the achievement of sales revenue and targets for the department
- Demonstrate excellent control of all operating costs in line with set targets as advised by your line Manager
- Makes personal recommendations based on knowledge and experience to improve products and service
- Ensure rota always reflects allocated labour forecast in line with budget and manage teams effectively on shift to ensure this is maintained.
- Ensure the team is aware of all financial targets and results on event basis
Business Excellence:
- To deliver consistently against agreed standards e.g. IPOE,
- To demonstrate innovation in all areas of our operation
- To take pride in your business and share agreed standards with other venues
- To work in line with IPOE Core Signatures for the Blueroom , Bluebar and Club 101
- Ensure that the delivery of catering services is in line with set standards within the business as outlined in SOP’s
- To ensure weekly stock takes are completed correctly for Partnership bars and other premium areas
- Ensure all paperwork and cleaning schedules are completed correctly for every event
- Work closely with line manager to share best practice and training with team members
Sales:
- To proactively drive sales for your areas of responsibility
- To drive increase in spend per transaction
- Implement selling techniques and product knowledge training to the teams in the Blueroom, Blueroom and Club 101 staff to maximise sales opportunities
- Implement activation tailored towards the audience for each event with GP/O2
Client Relation:
- Actively maintains day-to-day contact with the area event managers to establish strong working relationships
- Be able to interact effectively across a diverse client base both direct and third party
- Support your line Manager to meet the needs of clients and deliver first class service to guests in Partnership bars
- Complete a post event handover for each event with the clients
- Attend all client meetings to receive feedback and exchange information
- Ensure suggested offers and activations for each month are sent over to clients in a timely manner
- Send handover to Premium Bars Manager on any updates or feedback from clients on event nights
Customer Satisfaction:
- Acknowledge and act upon individual customer needs whilst observing the service standards
- Deal with all customer comments in a positive manner and take appropriate follow up action where required
- Have knowledge of all premium area products and be able to advise the customer in a professional and helpful manner
- Share best practice across units and strive in the achievement of total customer satisfaction
- Provide feedback to team members in order to improve customer service where necessary and praise those who consistently deliver excellent customer service
Quality:
- Good working knowledge of basic food hygiene.
- To provide, where applicable support to other team members within your location,
- To ensure that clothing, including footwear and personal hygiene is always of the highest standards.
- To treat all staff, customers and clients in a polite and professional manner.
Person Spec:
- Extensive experience in a demanding hospitality environment (essential)
- Nice and approachable with good interpersonal skills (essential)
- Experience in Premium Bars management background (essential)
- London market experience (essential)
- High degree of IT proficiency (essential)
- Excellent written and verbal communication skills (essential)
- Ability to lead others (essential)
- Engaging, enthusiastic and motivated (essential)
- Experience of working with a client group (desirable)