Please Note: The application deadline for this job has now passed.
Job Introduction
- £27,033.87 per annum
- Enhanced pension contributions
- Opportunity to buy additional holiday allowance
- Access to a wide range of programs to train and develop you
- Discounts at selected high street retailers
What you'll be doing:
The Royal Armouries & New Dock Hall is the largest dedicated conference, events and Exhibition space in Leeds.
Our venue offers world-class facilities for high-profile conferences, conventions, exhibitions, awards dinners and corporate events for up to 2,500 delegates, hosting more than 380 national and international events every year.
We have been game changers and innovators for events for more than 20 years and we are proud to have an unrivalled reputation for excellence and exceptional customer service. With stunning views of Leeds Dock to wow delegates, unbeatable transport links, 11 versatile event spaces, award winning catering and audio-visual team, the modern, vibrant Royal Armouries and New Dock Hall can’t be beaten.
We have been game changers and innovators for events for more than 20 years and we are proud to have an unrivalled reputation for excellence and exceptional customer service. With stunning views of Leeds Dock to wow delegates, unbeatable transport links, 11 versatile event spaces, award winning catering and audio-visual team, the modern, vibrant Royal Armouries and New Dock Hall can’t be beaten.
We are looking for an enthusiastic and organised Event Planner to join our Sales team. You’ll be a valuable member of the team, responsible for coordinating the conference and events bookings for the venue.
You’ll conduct showrounds and meet customers to establish final details, and proactively upsell the facilities to meet customer needs and exceed customer expectations. Produce BEO’s and attend operational meetings to ensure smooth handovers to the Operations Manager. Handle invoicing and post-event customer feedback. Ensure accuracy and timeliness in all customer, staff, and management communications. In return we offer support and development to grow within our business alongside a competitive salary.
Job description:
- Conducting reactive sales activities including responding to telephone and e-mail enquiries for final details
- Be fully conversant with the details of the event and sales handover
- Adhering to the RA’s pricing policies to maximise catering revenues and identify upselling opportunities
- Ensuring all details and requirements of confirmed bookings are handed over accurately to the operations team
- Proactive calls focusing on past bookers, lost and turned down enquiries and lapsed accounts
- Liaise with the client onsite teams to ensure a harmonised approach
- Opportunity to attend venue showcase events and FAM Trips
- Administer all event related correspondence ensuring deposits and final invoices are issued and paid according to company guidelines
- Updating final invoice revenue in Delphi post event
- Update 3rd party platforms along with the venue website with seasonal offers and packages
- To always be aware of sales activity/initiatives of our competitors and use this market intelligence, acting upon it to ensure RA Venues obtains its market share in this sector
- To maintain accurate, up-to-date reports and information
- To maintain the Delphi FDC booking system compliance benchmark
- To maintain relationships with local event partners and LVP
- Support innovative campaigns for the Sales and Marketing plan
- Always responding positively and efficiently to customers. Following up on post-event calls within a specific timeframe to optimise business
- To perform ad hoc tasks as directed
Who you are:
A talented and creative individual with the ability to follow instructions carefully and independently. Highly adaptive and flexible with good organisational skills and strong attention to detail. Excellent team player with self-management skills.
- Will be experienced in achieving KPI’s and developing business strategy to achieve growth expectations
- You’re organised with extreme attention to detail and the ability to manage your time effectively.
- You’ll be entrepreneurial, target oriented and passionate about the Royal Armouries brands you’ll be supporting
- A desire to work in a fast-paced sales environment with a passion to learn and understand the sales process.
- A strong work ethic, confident at handling objections, extremely self-motivated and target driven.
- Excellent written and verbal communication skills. You can explain hard concepts in clear, concise language.
- You’ll possess commercial awareness, constantly seeking new opportunities to generate revenue.
- You’re driven, intellectually curious and humble. You are always keen to keep learning and thrive working in a close-knit team.
- You’re tech and data-savvy and are comfortable working with a variety of systems and analysing data.
- Minimum 2 years’ experience in an event planning role within a Conference & Events environment would be advantageous
About us:
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Annual salary of up to £27033.87
- 20 days holiday plus bank holidays
- Industry accredited best in class sales training
- 30% discount in on-site bistro
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Regular emails filled with the best discounts and savings available
- Receive Wow Points every time you spend and use them on a wide range of brands
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.