Job Introduction
The primary objective of the role is to provide a quality, market leading and customer orientated service through effective administration and customer service techniques. This role is required to support and co-ordinate all bookings, including proactively upselling and exceeding customer expectation; to consistently ensure the highest standards of accurate and timely customer, staff and management information; and to ensure all sales administration is accomplished effectively and accurately in order to provide a seamless handover to the Operations team.
More about the role:
You will ensure the safe and secure execution of all operational activities on behalf of all stakeholders, and that all legislative and venues operational procedures and standards are applied to provide a consistent and safe service for all employees, customers and guests.
Personally event coordinate commercial corporate, private conferences and events and collate completed work orders, floor plans, and monthly schedules on a weekly basis for the operational C&E meeting.
Acquire a good knowledge of all products to be able to advise individual customers on their product choice, maximising all sales opportunities to support in meeting revenue targets and continually developing our service.
You will manage the client online booking tool and the client account/bookings with the ops team including ad-hoc requests and raising PO numbers. Collect deposit payments and to ensure that these are in line with the new payment plans and Terms and Conditions.
Provide administrational support to the operations department including but not restricted to producing signage, event menus, table plans and place cards.
If you are ready for the next stage in your career, looking for a fast paced hands on role dealing with a range of clients and guests, and working for a world leader in legendary experiences, who partners with one of the UK’s most iconic sporting venues then please contact us for a further confidential discussion regarding this opportunity.
Who you are:
You will have a passion for the events industry, be an effective communicator and have a sound, demonstrable knowledge of food and drink.
A self-confident, approachable individual who can prioritise, excellent organisational and time management skills. You will hold a professional and confident telephone manner and have proficiency in the use of Delphi system. Achieving compliance, customer feedback and complaint handling will also be part of your role.
What we'll give:
Events Planner
- £23,000 per annum, 40 hours per week
- Compass exclusive offers on PerksAtWork
- Access to a wide range of programs to train and develop you
- Pension contribution
Who we are:
Levy UK are part of a multi-national business and is part of the Compass Group family. Our people work at the greatest venues and events in the world and do it with a smile on their face. In return we are committed to putting their health and wellbeing first as well as supporting their career development.
Leicester Tigers are a professional rugby union club founded in 1880. They play in Premiership Rugby, England's top division of rugby. The home of Leicester Tigers since 1892, the Mattioli Woods Welford Road has been the backdrop to the club’s rise from its founding years to becoming English rugby’s most successful team.
The original ground was opened on 10 September 1892 and is still located in the same spot today between Aylestone Road and Welford Road on the southern edge of Leicester’s city centre.
The stadium boasts a capacity of 25,849 with the North, East and West stands having all undergone major construction in the last twenty-five years.