Job Introduction
We recognise and reward great leadership. Alongside a competitive salary, you’ll benefit from a comprehensive package that includes:
Monday to Friday working – days only (no evenings or weekends)
Free meals on duty
Contributory pension scheme
Career development through Career Pathways and MyLearning
Quick access for you and your immediate family to a Digital GP and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.com and more
Supermarket savings at Tesco, Sainsbury’s, Morrisons and others
Up to 44% off cinema tickets
Cashback rewards on everyday spending
Free wellness, mindfulness and fitness classes
Discounts and offers you can share with friends and family
The Role
As General Manager, you will have full responsibility for the successful delivery of this single-site operation. You’ll lead, inspire and develop your management and operational teams, ensuring outstanding customer experience, strong commercial performance and full compliance with all contractual, company and statutory requirements.
You will be accountable for financial performance, client relationships and operational excellence, ensuring everything you do aligns with the Compass vision, values and business strategy.
Key Responsibilities
Leadership & People Development
Lead and develop a high-performing on-site management and operational team
Recruit, retain and grow great people, building strong succession and development plans
Create a positive, inclusive and high-engagement culture
Manage performance effectively, including appraisals, labour planning and employee relations
Ensure labour structures and resources are fit for purpose and commercially effective
Health, Safety & Compliance
Champion a strong Health & Safety culture across the site
Ensure a safe environment for customers, colleagues and visitors
Maintain full compliance with legal, company and client standards at all times
Commercial & Financial Performance
Take full ownership of the site P&L, delivering agreed financial targets
Manage budgets, forecasts and cost controls effectively
Identify and implement opportunities to improve sales, margin and efficiency
Support Compass Foodbuy initiatives, ensuring supplier compliance and value
Client & Stakeholder Management
Act as the senior point of contact for the client and key stakeholders
Build trusted, long-term relationships based on service excellence and transparency
Review and act on client feedback and satisfaction surveys
Ensure contractual compliance while consistently exceeding expectations
Customer Experience & Service Excellence
Ensure food and service offers are fit for purpose, fully costed and delivered to specification
Drive consistency, quality and innovation across food and service standards
Capture and act on customer feedback to support continuous improvement and growth
Strategy & Continuous Improvement
Deliver site-level strategy aligned to wider Compass objectives
Embed central brand, service and operational initiatives
Drive a culture of continuous improvement across the contract
Who You Are
Proven experience as a General Manager or senior site leader
Commercially astute with strong financial and operational capability
Confident managing budgets, forecasts and performance targets
A visible, engaging leader who develops people and drives results
Organised, adaptable and comfortable working in a fast-paced environment
About Us
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/3001/41472001/52787957/SU #Lodestone House
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!