Job Introduction
At Compass Ireland, the leading foodservice and hospitality provider across the island of Ireland, we are seeking a General Manager to join our talented team on a full-time (40 hours) permanent basis.
This role is based at a vibrant, high-footfall leisure and education venue offering interactive experiences and family-focused entertainment. The site sees strong seasonal demand, particularly during summer and weekends, serving a diverse mix of families, school groups, and corporate visitors.
The position is primarily daytime hours with weekend working required, and no evening or night shifts. Free on-site parking is provided.
In this role, you will oversee all catering and hospitality operations, ensuring high-quality service in a fast-paced environment. You will manage the contract, drive operational excellence, lead and develop your team, and ensure full compliance with all standards. You will also play a key role in enhancing the overall customer experience by aligning food and service with the dynamic nature of the venue.
Key Responsibilities:
- Oversee daily catering and hospitality operations, ensuring consistent, high-quality service delivery in a busy leisure-focused environment
- Ensure full compliance with Compass policies, health & safety regulations, and food hygiene standards
- Drive financial performance through effective budgeting, forecasting, and profit & loss (P&L) management
- Manage and control costs across labour, food, waste, and overheads
- Develop staffing plans that reflect seasonal fluctuations and peak trading periods
- Lead, coach, and develop your team, supporting performance, engagement, and progression
- Foster a positive team culture focused on collaboration, accountability, and customer experience
- Build strong, proactive relationships with the client, ensuring expectations are consistently exceeded
- Deliver exceptional customer service, responding quickly to feedback and resolving issues effectively
- Support innovation in food offerings and service delivery, enhancing the overall visitor experience
- Lead change initiatives and continuous improvement projects aligned with the site’s growth
- Act as a Compass brand ambassador at all times
About You:
- Proven leadership experience in foodservice or hospitality management.
- Strong commercial awareness with solid budgeting and P&L management skills.
- Passionate about quality, service, and continuous improvement.
- Comfortable managing high-volume, seasonal business demands
- Skilled in building client relationships and leading high-performing teams.
- Confident communicator with strong organisational and problem-solving skills.
- Proficient in Microsoft Office and adaptable in a fast-paced, client-focused environment.
Compass Group reserves the right to enhance the criteria, if necessary, for the purposes of shortlisting.
At Compass Ireland, our people are our business. When you join the Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with. We are building a team who care about providing a great customer experience and want to grow and develop as we do. We are dedicated to investing in every colleague joining us and pride ourselves on being an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all our colleagues. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Please review our Privacy Notice for details on how we maintain, protect and why your personal data is collected when you apply for a job with Compass Group. We will not retain any CV's or job applications for longer than necessary.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!