Job Introduction
Group Soft Services Manager
Up to £50,000 per annum
We are looking for an experienced Group Soft Services Manager to join our team to cover 3 sites within the contract. You will spend 3 days a week at one site in North Yorkshire, 1 day a week at the site in Fenland and 1 day every week/fortnight at the site in East Yorkshire where we provide Catering, Security and Cleaning services. Experience in these services lines will be essential.
Integrated facilities management services with a purpose.
We’re here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our ‘people and planet first’ approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.
More about the role
- To manage the provision of services across the contract and to have overall to have responsibility for the delivery of services provided.
- To have a full knowledge of all areas of work to be covered in the course of duty in accordance with contractual Service Level Agreements (SLA) and Key Performance Indicators (KPI’s)
- Build and manage client relationships
- Ensuring 100% statutory compliance is maintained at all times
- To manage safely all daily activities and adhere to the authority to work process
- To maintain a high standard of customer care at all times
- To adhere to all company and client dictated local procedures, policies and instructions
Who you are
- A minimum of 2 years multi-site management experience within a Facilities Management business required.
- Experience of Soft Facilities Management inc. Catering, Cleaning and Security essential
- Hold or previously held a SIA non-frontline Licence holder and able to qualify to new licence if required.
- IOSH desirable.
- Experience in a blue collar environment desirable.
- Demonstrable financial acumen applicable for the role requirements in managing a P&L
- Have a proven track record of delivering client / customer satisfaction through their teams
- Ability to work flexibly & remotely
- Valid driving license and access to a vehicle
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Financial wellbeing programme and preferred rates on salary finance products
- Aviva Digicare – Free annual healthcare check
- Medicash – Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.
- Pension scheme and Life Assurance
- Employee Assistance Programme
- Holiday purchase scheme
- Sharebuy Scheme
- Recognition awards including Be a Star peer recognition and Long Service Awards
- Employee networks created and led by employees for employees
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment, Health & Wellbeing and Travel discounts
- Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
- Vodaphone discounts
- On-going training & development and career pathways
Your workplace, but better.
Whether you’re a cleaning operative, security specialist or part of our chef brigade, we work together as a cohesive team with a shared focus – to deliver great service and a seamless experience for our clients. In return, we’ll support, coach and guide you as an individual so you can truly shine, whatever your role. Explore our current opportunities today and unlock your full potential!
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.