Job Introduction
Set within the world-famous Royal Botanic Gardens, Kew, The Pavilion is a vibrant, high-volume restaurant offering a dynamic hybrid dining experience in one of London’s most unique hospitality settings, with a strong focus on quality, pace, and guest experience, The Pavilion combines the energy of a busy destination venue with the standards and culture of modern hospitality leadership.
Shift Pattern: 5 over 7 days, 45 hours per week (Winter hours: Garden closes at 16:00, Summer hours: Garden closed at 19:00)
Salary: £40,000 per annum
Location: TW9 3JR (Free Parking)
Key Responsibilities:
- Lead a busy hybrid-service restaurant operation with a strong focus on guest experience and service standards.
- Drive team performance through hands-on leadership, coaching, and development.
- Manage labour, rotas, and staffing to deliver efficient and commercially successful operations.
- Maintain high standards across customer service, food safety, compliance, and daily operations.
- Take ownership of stock control, operational readiness, and service delivery during peak trading periods.
- Support sales growth through strong communication, upselling focus, and commercial awareness.
- Build a positive, accountable, and hospitality-led team culture.
- Managing a team of 2 assistant managers, 2 supervisors and 12-14 casual team members
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families