Job Introduction
Job Title: Senior Sales Executive
Location: Bristol, BS1 4RN (Hybrid working - minimum 3 day per week venue based)
Salary: Up to £33,000 per annum + performance related bonus
Contract: Full-Time, Permanent
Working across a collection of unique venues in Bristol, including MSHED, Bristol Museum and Art Gallery, City Hall and Create, all hosting board meetings, private dinners, conferences and team building events within this remarkable city. As a Senior Sales Executive, you are at the heart of our operation, and we are looking for an individual who shares our energy and passion to increase and enhance sales. You’ll be working as part of our fantastic sales team and ensuring all customer’s needs are met and their expectations are exceeded, with a focus on increasing corporate business!
Responsibilities:
- Supporting the Sales Team Leader with guiding the sales executives in delivery of their day-to-day sales activities
- Creating and ensuring team harmony by motivating the team and providing support to individuals as required
- The day-to-day contact with the General Manager and Event Planning Manager to ensure seamless communication throughout the sales process
- Providing learning and support for the sales executives continued development
- Undertaking reactive sales activities including responding to voice and email enquiries
- Cross-selling – multi location proposals in and around Bristol venues
- Producing professional and accurate proposals, providing best options first time to customers, within agreed response times
- Following up on all enquiries within a specific time scale with an aim to convert to confirmed bookings and ensuring conversion rates of incoming sales enquiries and bookings are optimised
- Securing venue show rounds for the BDM’s and Event Planners
- Achieving agreed sales targets by driving conversion
- Issuing contracts to customers once bookings are converted
- Ensuring all details and requirements of confirmed bookings are handed over accurately to the Event Planner
- Proactive calls focusing on past bookers, lost and turned down enquiries and lapsed accounts
- Working alongside BDM and Events Planners, nurture customer relationships to maximise all sales and upselling opportunities
- Always be aware of sales activity/initiatives of our competitors and use this market intelligence, acting upon it to ensure RA Venues obtains its market share in this sector
- Maintaining accurate, up-to-date reports and information
- Maintaining the compliance benchmarks
- Maintaining mystery shopper benchmark
- Maintaining relationships with regional agent accounts alongside BDM
- Supporting innovative campaigns for the sales and marketing plan
- Achieving and exceeding agreed sales campaign targets
- Having the opportunity to attend local/national FAM Trips and Showcases
- Responding positively and efficiently to customers, ensuring repeat business is optimised
- Performing ad hoc tasks as directed.
The Ideal Candidate:
- Minimum 2 years’ experience in a proactive enquiry handling sales role, preferably within a high-profile Conference & Events venue, with a proven track record of achieving sales targets
- Previous experience of a dairy management system
- Minimum 1 year experience in the Bristol market
- Multi-site selling experience
- High degree of commercial awareness and to be able to understand links between sales and profit
- Knowledge of CRM (ideally Delphi)
Essentials:
- Excellent written ability
- Strong communication skills
- Strong organisation skills
- An ability to sell a product / package.
- Enthusiastic
- Willing to learn
- Ability to deal with a wide range of people
- Confidence
- Excellent attention to detail
Desirables:
- Coaching and mentoring
- Previous experience within the Hospitality Sector
- Knowledge of Delphi booking system (but not essential)
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Competitive salary depending on experience
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Flexible hybrid working
About Us:
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/0810/96126001/52766866/SU #RA Venues
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!