Job Introduction
Soft Services Facilities Manager
Compass Group UK & Ireland
About the Role
Compass Group UK & Ireland is seeking an experienced and motivated Soft Services Facilities Manager to lead the delivery of high-quality workplace and support services within a dynamic and customer-focused environment.
This is an exciting opportunity for a facilities professional who thrives on operational excellence, people management, customer experience, and continuous improvement. You will play a key role in ensuring a safe, compliant, and welcoming environment while delivering exceptional service standards to clients, customers, and colleagues.
Key Responsibilities
- Lead the day-to-day delivery of soft services across the site, including cleaning, waste management, front of house, mailroom, workplace services, landscaping, and pest control where applicable.
- Manage and develop site-based teams, fostering a positive, engaged, and high-performing culture.
- Build and maintain strong relationships with clients, stakeholders, suppliers, and service partners.
- Ensure full compliance with health & safety, environmental, and statutory requirements.
- Monitor service delivery against KPIs, SLAs, and customer satisfaction measures.
- Manage budgets, control expenditure, and identify opportunities for service enhancement and efficiencies.
- Oversee supplier and contractor performance, ensuring services are delivered safely and to agreed standards.
- Conduct regular audits, inspections, and quality assurance reviews.
- Drive continuous improvement initiatives that enhance the workplace experience.
- Investigate and resolve customer and client concerns promptly and professionally.
- Produce management reports, operational updates, and compliance documentation.
About You
We're looking for someone who can demonstrate:
- Previous experience within Soft Services Facilities Management, Workplace Services, Hospitality, Contract Catering, Cleaning Services.
- Strong leadership and people management skills, with experience leading diverse teams.
- Experience managing service contracts, budgets, and operational performance.
- Excellent stakeholder engagement and client relationship management abilities.
- A customer-centric mindset with strong problem-solving and organisational skills.
- Knowledge of health & safety legislation and compliance requirements.
- The ability to manage multiple priorities within a fast-paced environment.
- Proficiency in Microsoft Office and facilities management systems.
Desirable Experience
- Experience within corporate, healthcare, education, defence, or commercial environments.
- Experience managing multiple soft service workstreams within a single contract.
- Mobilisation, transformation, or continuous improvement project experience.
What We Offer
- Competitive salary
- Comprehensive benefits package
- Career development and progression opportunities
- Access to industry-leading training and development programmes
- Pension scheme
- Employee Assistance Programme
- Discounts and benefits platform
- Opportunity to work for the UK's leading food and support services provider
Apply Today
If you're an experienced Soft Services Facilities Manager looking to join a market-leading organisation and make a real impact on customer experience and operational excellence, we'd love to hear from you. Join Compass Group UK & Ireland and help create outstanding workplace environments every day.