Job Introduction
Training Manager
33k basic
On-going personal training and development
Perks at work
Overall Purpose of the Role
▪ To support the provision of legendary experiences to our guests through the design and implementation of training initiatives which are both aligned to mandatory legal requirements and strategic context set by the Learning and Development Manager
▪ Ensure all colleagues, at all levels, have the knowledge they need to operate safely and effectively in their roles.
▪ To train and upskill individuals in the business to ensure high standards are being achieved and service results are being improved.
Support the planning and execution of service training, people development and other potential key events
Provide the tools and expertise to the site to ensure the all workforce are trained to our guest service standards
Ensure the guest service is delivered as per the site expectations and provide “on the job” training at key times
Lead the continuous guest experience management programme
Work closely with the Learning & Development Manager to ensure training is aligned to site specific and Levy UK initiatives and marketing insight
Ensure that all staff receive a full induction and relevant training on joining the Company
Manage all training course administration correctly such as delegates lists and training event feedback
Guides the site on completion of all mandatory training with the support of the Learning and Development Manager
Ensure all colleagues have completed and are up to date with all appropriate on line training courses and update the relevant Learning Management Platforms
Work closely with the HR teams in assisting with recruitment of staff for all areas
Partner with the Learning and Development Manager to diagnose training needs and identify appropriate solutions
Supporting the business to compile training needs analysis
Identify, train and motivate colleagues to become training champions within specific venues and continue to support their ongoing development
Manage local training costing of learning programmes to ensure they are kept within budget
Continuous evaluation of training programmes
Work closely with the Learning and Development Manager to devise training strategies for venues and manage the training plan accurately
Coaching line managers to support and resolve guest service issues and also to enhance the guest experience
Adherence to all Levy HR Core signatures
Plan all training course logistics in a timely manner such as room equipment and training catering as required
Create and manage all site specific classroom and non-classroom learning activity through the Learning Management Platforms
Who we are:
Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK’s most significant sporting, arena, and leisure venues.
Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. With a company-wide passion for food, Levy UK + Ireland creates menus and food experiences that feature fantastic seasonal dishes, with a strong focus on British ingredients.
As well as providing tailor-made concepts for its clients, Levy UK + Ireland also delivers corporate hospitality, event catering, venue sourcing and support services, through its portfolio of businesses. These include Keith Prowse, Payne and Gunter, and Lime Venue Portfolio.
Website https://levy.co.uk/
LinkedIn Levy UK
Twitter @Levy_UK
Instagram @Levy_UK_ Ireland
Facebook @Levy_UK
Levy UK + Ireland is a sector of Compass Group UK and Ireland which is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services on our clients' premises. The company operates across the core sectors of Business + Industry, Defence, Offshore + Remote Site, Healthcare, Education, Sports + Leisure and Vending with an established brand portfolio.
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
Compass Group UK+I