Job Introduction
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
The Wedding & Social Events Coordinator will conduct proactive and reactive sales activities to ensure conversion rates are optimised and financial targets are met for the wedding market segment. This role involves managing the entire customer journey from the initial enquiry through to the wedding day, ensuring a high standard of service and seamless execution. The ideal candidate is entrepreneurial, self-motivated, and driven to succeed in a sales environment, with a strong commitment to building customer relationships and maximizing wedding revenue through an in-depth understanding of the local and national wedding market.
Key Responsibilities
- Sales Activities:
- Conduct reactive sales activities, including responding to telephone and email enquiries.
- Create and deliver proposals for clients within budget and time constraints.
- Follow up on all enquiries within a specific time frame to convert into confirmed bookings.
- Secure venue show rounds, coordinate and execute them.
- Co-ordinate and attend showcases
- Achieve agreed sales targets by driving conversion and upselling strategies.
- Support the Sales Manager in leading the wedding strategy for the venue.
- Customer Relationship Management:
- Be the client's first point of contact throughout the enquiry, conversion, and lead-up to the wedding.
- Ensure all details and requirements of confirmed bookings are accurately communicated to the Operations Team.
- Enhance the overall wedding customer experience.
- Account manage third-party wedding relationships and source wedding event partners.
- Establish and maintain good working relationships with the wider team.
- Administrative Duties:
- Responsible for all brochure requests and production of accurate proposals
- Issue contracts to customers once bookings are confirmed.
- Ensure all deposits and invoices are paid in line with company policy
- Administer and communicate detailed event orders and supporting documents to ensure first class delivery by operations team.
- Maintain accurate, up-to-date reports and information using the Delphi FDC booking system.
- Ensure feedback calls are made and recorded, with continuous improvement plan in place
- Strategic Development:
- Work with the Sales Manager to develop innovative wedding packages and seasonal promotions.
- Support the Sales Manager with the digital marketing strategy for the wedding market segment.
- Communicate potential leads to the wider group.
- Support innovative campaigns for the Sales and Marketing plan.
- Develop and maintain knowledge of market trends and competitor activities to inform strategy.
- Attend local/national FAM trips and showcases as opportunities arise.
- Perform ad hoc tasks as directed.
Essential Experience
- Extensive wedding sales experience within the UK events industry.
- Proven track record in achieving KPIs and producing sales plans and targets.
- Comprehensive understanding of all aspects of wedding event planning and operational delivery of events.
- Experience in a Sales & Events role within the hospitality industry.
- Strong numerical and analytical skills.
- Proficiency in Word, Excel, and Microsoft Office.
The Ideal Candidate
- Enthusiastic, dedicated, and hardworking.
- Entrepreneurial flair with the ability to identify sales opportunities.
- Methodical and meticulous approach to work.
- Excellent communication skills and a passion for wedding planning.
- Ability to influence and build strong customer relationships.
About Us
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/2302/77066001/52624429/SU
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!