Job Introduction
🌟 Head of Non-Food Operations – Healthcare
Salary: ÂŁ75,000 + excellent benefits
Location: London (with occasional travel across nearby sites)
Contract Type: Full-time, Permanent
Be the driving force behind safer, smarter, more sustainable healthcare services.
Are you a passionate operational leader ready to make a measurable impact in healthcare support services? We’re looking for a Head of Non-Food Operations to lead and optimise essential service delivery across Portering, Domestic Services, and Logistics.
This is a senior leadership role with real influence — responsible for ensuring that non-food services are delivered efficiently, safely, and compassionately to support world-class patient care. You’ll shape strategy, drive innovation, and inspire a high-performing team in one of the UK’s most complex and rewarding operational environments.
🔍 What You’ll Do
Lead and innovate – Design and deliver a high-performing Non-Food Service Delivery Model across multiple operational teams.
Champion quality and compliance – Ensure services meet all NHS, HSE, and contractual standards while maintaining exceptional infection control and patient safety.
Inspire and empower teams – Build, motivate, and develop multi-disciplinary teams to deliver service excellence and operational resilience.
Drive performance and efficiency – Use data, KPIs, and insight to deliver smarter operations and measurable improvements in service delivery.
Collaborate at every level – Partner with clinical and operational leaders to align non-food services with wider healthcare objectives.
Lead transformation – Support mobilisation, process redesign, and digital innovation projects across the estate.
Deliver commercial results – Manage budgets effectively, identify efficiencies, and ensure services operate sustainably and profitably.
👤 What We’re Looking For
You’re a proven operational leader with a track record of success in large-scale facilities or healthcare environments. You know how to balance strategic vision with hands-on leadership and thrive in fast-paced, complex settings.
Essential experience and skills:
5+ years’ experience leading multi-disciplinary teams (e.g. cleaning, portering, logistics, or facilities).
Strong knowledge of NHS or healthcare standardsÂ
Excellent people leadership and coaching skills.
Commercially astute, with the ability to deliver high-quality services within budget.
Confident in change management, transformation projects, and stakeholder engagement.
Passionate about service excellence, sustainability, and patient experience.
đź’Ľ Why Join Us
Competitive salary of ÂŁ75,000 plus comprehensive benefits.
The chance to shape critical healthcare services that directly impact patient wellbeing.
A culture that values innovation, inclusivity, and continuous improvement.
Genuine opportunities for career progression and professional development within a global organisation.
A leadership role where your ideas, your people, and your performance make a real difference every day.
đź“© Ready to Lead the Future of Healthcare Operations?
If you’re driven by excellence, passionate about people, and thrive in a role where no two days are the same — we want to hear from you.
Apply today to take the next step in your leadership journey and help us deliver better healthcare environments for everyone.