Job Introduction
Hotel Service manager
We have a great opportunity for a Hotel Services Manager to work onsite at one of our prestigious Private Healthcare Contracts in London.
As the Hotel Services Manager you will drive excellence in the service and experience of the patients, visitors and Hospital staff facilities. You will Identify, motivate, train, develop and direct team members to deliver exceptional service and accomplish daily goals and targets that are set.
Ensure that all team members are motivated, enthusiastic and feel supported and are able to accomplish any challenges that they face. This position also oversees the administrative and operational tasks, including financial management and analysis, sanitation and safety.
More about the role:
The Hotel Services Manager will focus on innovative patient dining menu’s, staff restaurants & hospitality functions along with the Housekeeping Service in order to support operational excellence. You will manage and own the overall experience, not just the food offering.
- Set expectations for patient, hospitality and staff dinning.
- Has a passion for quality food preparation and taste,
- Trains and develops the team to ensure the team are fully trained in providing an exceptional customer journey.
- Conduct all reviews, coaching sessions, and disciplinary actions in a professional and timely manner.
- Monitor and manage all financial responsibilities.
- Ensure all sector and Compass employee guidelines are implemented and adhered to, along with any relevant client guidelines.
- Create a culture of Food and Workplace Safety.
- Treat all customers with professionalism, care and respect.
- Communicate with our partner honestly, accurately and in a timely manner.
- Ensure our teams work within budget while maintaining high standards.
- Ensure that all Housekeeping operations meet great expectations and comply with relevant Hospital standards.
Who you are:
- Management experience within contract catering and/or hotel management, managing a large team.
- Have experience in food service management.
- You will have previous experience in managing a site and building strong relationships with Stakeholders
- A proven ability to maximise budget, enhance user experience and creativity across all channels in alignment with business strategy.
- Excellent communication skills both written and verbal.
- Sound knowledge of Hygiene, Health and Safety.
- Proven coaching and teaching skills with peers, individuals, and teams.
- Standards and quality driven management style.
- Motivated by a passion for quality and great service delivery.
- Interpersonal, administrative and organisational skills.
- A 'Can do' attitude.
- Eye for detail.
- Excellent leadership skills.
- Financial and commercial acumen.
- Computer literate.
What we'll give:
Hotel Service manager
- £50,000 per annum depending on experience
- 40 hours per week
- Compass exclusive offers on PerksAtWork
- Access to a wide range of programs to train and develop you
- Pension contribution
Who we are:
As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms – some 6,000+ locations across the UK and Ireland.
We do it all and so could you. Apply now and join the family!
We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.