What we'll give:
Lounge Restaurant Manager at the o2
30k Basic
The O2 is home to the world's most popular music, sport, comedy and entertainment.
Overall Purpose of the Role:
- To ensure the smooth planning and delivery of the food and beverage service within the Crew Catering restaurant to our client and customers
- To achieve operating standards that exceed the guest’s expectations through strong leadership and effective management
- To manage the business needs and performance standards in line with the Core Signatures guidelines, Client Service Level Agreements and KPI’s
- Ensure the smooth delivery of a first class catering product and service to our clients and customers within the Amex Lounge
- To demonstrate full alignment to our Levy Restaurants vision and values by creating and living the Levy Difference through delivering Legendary Experiences & Powerful Partnerships
Key Accountabilities
Health and Safety
- To maintain H&S compliance and lead a health & safety culture
- Work with onsite HSE champion to ensure that all health and safety core signatures and the HSE silver standards are adhered to and maintained in your area of business
- To personally demonstrate that you take responsibility for your own health and safety and that of others
- To ensure the compliance with all Responsible Service of Alcohol processes and RSA incident log handover is reported at the end of every event
People
- Assist the Amex Lounge Manager with the restaurant rota planning where required
- Complete all sign in sheets, ensuring breaks are recorded and taken in line with working time regulations
- Support in recruitment, inductions, training and development of the variable labour in accordance with the needs of your area of responsibility
- Actively communicates with all area supervisors and team members to build positive team morale, completing pre-shift briefings
- Ensure that all staff incentives and engagement tools are fully utilised
- Manage the performance of any direct reports
- Identify training needs of individuals and carry out required training as necessary and in conjunction with the team, ensuring all staff are trained on menu and wine choices, as well as upselling techniques and how to use the till system
Financials
- Maximise sales opportunities and positively contribute to the sales activities within Amex Lounge
- Actively up sell each request to maximise revenue and profitability, as well as helping to guide and brief staff to do the same
- Complete till crashes and record, investigate and monitor all till variances, ensuring variance log is always updated
- Ensure all cashing up procedures are completed and tills closed correctly at the end of each shift
- Support your Line Manager in the achievement of sales revenue and targets for the department
- Demonstrate excellent control of all operating costs in line with set targets as advised by Amex Lounge Manager
- Makes personal recommendations based on knowledge and experience to improve products and service
- Produce quarterly sales analysis to track sales trends and aid future menu development
- Drive the importance of recording wastage for both for both financial and a sustainability impact on the business
Client Relations
- Actively maintains day-to-day contact with the area event managers to establish strong working relationships
- Support Amex Lounge Manager to meet the needs of clients and deliver first class service to guests
Customer Satisfaction
- Record and confirm to the guest any restaurant bookings
- Acknowledge and act upon individual customer needs whilst observing the service standards
- Deal with all customer comments in a positive manner and take appropriate follow up action where required
- Monitor customer feedback and take appropriate follow-up action where necessary
- Have knowledge of all Amex Lounge products and be able to advise the customer in a professional and helpful manner
- Share best practice across units and strive in the achievement of total customer satisfaction
Who we are:
As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms – some 6,000+ locations across the UK and Ireland.
We do it all and so could you. Apply now and join the family!
Levy Restaurants UK is the sports, leisure and hospitality sector of Compass Group UK and Ireland and British partner to Levy Restaurants US. A hospitality market leader, Levy Restaurants provides individual character to each of its clients through focusing on delicious food, great atmosphere and legendary service.
We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.