Job Introduction

People Operations Officer - The Jockey Club Experiences - Based at Cheltenham Racecourse 

supporting Exeter/ Wincanton | Full-Time / Permanent

£30000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We are seeking a People Operations Officer, based at Cheltenham Racecourse, to support the labour plan and HR service across Jockey Club Experiences Exeter and Wincanton Racecourses. This is an entry level opportunity for someone looking to work within the events industry who also has a keen interest in people.

About the role

• Drive and deliver the staffing requirements for events across Exeter and Wincanton Racecourses, ensuring all workforce needs are effectively planned and fulfilled. 
• You’ll play a key role in ensuring the right people are in place, trained to a high standard and ready to deliver exceptional guest experiences. 
• This is a varied, hands-on role where you’ll work closely with operational teams to support recruitment, performance and employee experience across multiple venues.
• Support with rota planning, forecasting and labour cost control.
• Assisting with payroll processes ensuring accuracy and deadlines are met.  
• This position is based at Cheltenham Racecourse, however regular travel to Exeter and Wincanton for live race days is essential.   You will also be required to support race days at Cheltenham and other Southwest / Jockey Club locations as the business demands. 

Why Joins Us?

• Work at exciting live events.
• Be a part of a supportive, high-energy team.
• Grow your career in a leading events and hospitality business.

Key Responsibilities

• Assist with the planning and management of staffing levels to meet event and operational needs.
• Recruit, onboard and train casual staff.
• Build and maintain a reliable pool of event staff.
• Support talent attraction and retention initiatives.
• Ensure people compliance (Right to work checks).
• Support managers with employee relation matters by acting as the first point of contact on race days for staff related queries.
• Build key relationships with General Managers, Heads of departments, the wider home team and client partners. 
• Encourage employee engagement and development.
• Promote a positive, inclusive and high performing team culture.
• Support health & safety initiatives and maintain high standards across site.
• Promote a culture of safety and accountability.

What We’re Looking for:

• A confident communicator who builds strong relationships at all levels.
• Highly organised with the ability to manage multiple priorities.
• Strong administrative and IT skills.
• Proactive, solution focused and adaptable.
• Ability to influence and support others effectively.
• Full UK driving licence (essential)

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0704/74904003/52801315/SU #Levy UK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!